Unable to call outside number using Audicodes MP118

[Reiner]

Hi,

I am using having a problem using 3CX to make outside (external) call.
Already follow up all instruction that came with manual and configuration guides but still having a problem
Below is the equipment that we are using along with 3CX

Gateway: Audicodes MP118
SIP Phones: 2 unit x Linksys SPA942
Had full 3CX License software
I have try to monitor server activity log, below is the log

16:33:47.701 [CM505002]: Gateway:[AudiocodesMP_118] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Audiocodes-Sip-Gateway-MP-118 FXS_FXO/v.5.20A.027.004] Transport: [sip:10.202.136.16:5060]

16:33:47.701 [CM503002]: Call(10): Alerting sip:[email protected]:5060

16:33:47.581 [CM503004]: Call(10): Calling: PSTNline:0817770989@(Ln.10004@AudiocodesMP_118)@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]

16:33:47.571 [CM503010]: Making route(s) to <sip:[email protected]>

16:33:47.571 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-4.1.18] Transport: [sip:10.202.136.16:5060]

16:33:47.561 [CM503001]: Call(10): Incoming call from Ext.100 to <sip:[email protected]>

I am using '9' as prefix in order to call outside in outbound rule

Need all the help to solve the problem. Thanks

 

[manistopit]

do you still need help or all sorted

 

[leejor]

You need a few more logs, it sort of cuts off just as it's getting to the part with the failure message. (the good part)