UNABLE TO CALL TRANSFER THROUGH AGENT CONSOLE

[talash4u99]

Hi
I am facing issue with call center module every thing working fine but when i try to transfer call to another agent by clicking on transfer tab and enter agent number for eg. 1003 calls get disconnected and caller hear that call can not completed as dialed pls check the number and dial again.
idon't know what is wrong in my config

elastix 2.0.0 63
asterisk 1.6.2.20 2
elastix-callcenter 2.1.3 0

Extension config
''''''''''''''''

[tourDindia]
exten => s,1,Background(Welcome)
exten => s,2,Background(Language-Option)
exten => s,3,Background(silence/2)
exten => s,4,Goto(2)
exten => s,5,Hangup

exten => 1,1,Set(CHANNEL(language)=en/Hindi)
;exten => 1,2,Set(lang=Hindi)
exten => 1,2,Goto(ivr-test,s,1)

exten => 2,1,Set(CHANNEL(language)=en/English/)
exten => 2,2,Set(lang=English)
exten => 2,3,Goto(ivr-test,s,1)

[ivr-test]
exten => s,1,Background(Menu)
exten => s,2,Background(silence/2)
exten => s,3,Goto(1)

exten => 1,1,Queue(123,t)
exten => s,4,Hangup

Spawn extension (from-internal, 1003, 1) exited non-zero on 'SIP/102-0000001d'
-- Executing [1003@from-internal:1] ResetCDR("SIP/102-0000001d", "") in new stack
-- Executing [1003@from-internal:2] NoCDR("SIP/102-0000001d", "") in new stack
-- Executing [1003@from-internal:3] Progress("SIP/102-0000001d", "") in new stack
-- Executing [1003@from-internal:4] Wait("SIP/102-0000001d", "1") in new stack
-- Stopped music on hold on SIP/101-0000000f
-- Executing [1003@from-internal:5] Playback("SIP/102-0000001d", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack
-- <SIP/102-0000001d> Playing 'silence/1.gsm' (language 'en/Hindi')
-- <SIP/102-0000001d> Playing 'cannot-complete-as-dialed.gsm' (language 'en/Hindi')
-- <SIP/102-0000001d> Playing 'check-number-dial-again.gsm' (language 'en/Hindi')
-- Executing [1003@from-internal:6] Wait("SIP/102-0000001d", "1") in new stack
-- Executing [1003@from-internal:7] Congestion("SIP/102-0000001d", "20") in new stack
== Spawn extension (from-internal, 1003, 7) exited non-zero on 'SIP/102-0000001d'
-- Executing [h@from-internal:1] Macro("SIP/102-0000001d", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/102-0000001d", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,3)
-- Executing [s@macro-hangupcall:3] NoOp("SIP/102-0000001d", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:4] GotoIf("SIP/102-0000001d", "1?noautomon2") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing [s@macro-hangupcall:6] NoOp("SIP/102-0000001d", "MONITOR_FILENAME=") in new stack
-- Executing [s@macro-hangupcall:7] GotoIf("SIP/102-0000001d", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,10)
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/102-0000001d", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,13)
-- Executing [s@macro-hangupcall:13] GotoIf("SIP/102-0000001d", "1?theend") in new stack
-- Goto (macro-hangupcall,s,15)
-- Executing [s@macro-hangupcall:15] Hangup("SIP/102-0000001d", "") in new stack
== Spawn extension (macro-hangupcall, s, 15) exited non-zero on 'SIP/102-0000001d' in macro 'hangupcall'
== Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/102-0000001d'



Please help me resolve this issue.
Thanks

 

[talash4u99]

Is no once facing this issue or this feature is not available in this call center module?

 

[rhasan]

I'm also facing same problem.please help me to transfer incoming call from one agent to another agent in the same queue or other agent who login in call center module.

 

[Dinur]

I have same issue, and seems no answer?

 

[jgutierrez]

If 1003 is an agent number, it won't work becasue transfer is sent into the dial plan.

If you want to transfer it into an agent you may take a look at:
viewtopic.php?f=55&t=108601&p=108692&hilit=agent#p108692

Or make your call center agents to have another extension and transfer the call into the second extension.