Unable to change Voicemail Greeting

[Flash99]

I'm running the latest version (15.5 SP3) on Windows
When users try to change the voicemail greeting its not saving it

We go to the voicemail then 9 then 8 for mailbox options then 0 for a new greeting the # and 0 to save
The system says that "greeting was recorded" or something like that, but then even without going out when we press 2 to hear existing voicemail greeting we still hear the standard greeting and not the one that was recorded

I created a new dummy extension and couldn't save

Not sure when it started, but previously we had no problem to save a custom greeting so maybe its something in the last updates.

No antivirus on the Windows machine

I verified and the file with the custom greeting is saved at c:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Data\XXXX\ , but as I mentioned before the default message is used anyway

Any idea whats wrong ?

Thanks

 

[mariosM_3CX]

Hello @Flash99

Can you also make sure that in c:\ProgramData\3CX\Instance1\Data\Ivr\Voicemail\Data\XXXX\ there is also the greetings.xml file.
If there is, open it in a text editor and make sure that has something like this
<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<overrides>
<greeting profile="default" file="Yourfile.wav" />
</overrides>

 

[Flash99]

No greetings.xml file under the new extension I created for the test and also under extensions that reported the problem

I can see greetings.xml file under "older" extensions, so I guess that after one of the updates its stopped creating the xml file

If I copy greetings.xml from some old extension to this new one it starts to work.

I really don't wont to go over about 200 extension checking for these xml files. Any other way to fix this problem ? Also is there a way to make sure its not going to happen to the new extension we will create ?

 

[mariosM_3CX]

How did you access the voicemail of the extension to record the greeting? From a phone/client that was already provisioned with that extension? Or you accessed the voicemail from a different extension?

 

[Flash99]

The test one from a phone with a different extension (its just a dummy extension for test) by calling to IVR and then pressing 9999 and then extension number

 

[mariosM_3CX]

Try selecting all of your extensions, click on edit and OK without changing anything. Does this create the greetings.xml file in the new extension?

 

[Flash99]

No
greetings.xml was not created