Unable to check for updates with error "Unable to reach 3CX Updates server. Check your internet connection and try again."

[dobertech]

Hello,

We manage multiple phone systems through 3CX and found one site in particular is unable to reach the update server. When clicking "Updates" in the management portal, a popup that says "Unable to reach 3CX Updates server. Check your internet connection and try again." appears. We tried the following:

- Changed DOWNLOADS_URL parameter from https://downloads-global.3cx.com/downloads/v160 to https://downloads-us.3cx.com/downloads/v160
- Checked to verify templates on the server weren't changed recently
- Verified hosts file wasn't modified recently
- Temporarily deactivated antivirus
- Checked that Windows Firewall is disabled
- Changed DNS to Google's DNS temporarily
- Rebooted server

It doesn't appear that anything is configured differently from other sites or blocking the connection, however this site in particular appears to have issues connecting to grab updates while no other sites do. Does anyone have any insight on this?


Thanks!

 

[TBWD]

The same thing happened to me last night, I just clicked on the Dashboard link, then clicked back on the updates link, it took a few tries but I got it to work.

 

[YiannisH_3CX]

Did the issue just start or did you experience the issue before? Also what PBX version are you running? Could your firewall be blocking the communication with the updates server?

Open a browser on the PBX machine and type https://downloads.3cx.com You should see an empty page and you tab should say "I am Here"

 

[dobertech]

The issue has occurred before and was previously fixed by changing the DOWNLOADS_URL parameter, however that didn't have an effect this time. We noticed the issue on 6/11, however it could've been occurring earlier. This site is running version 16.0.2.910 and navigating to https://downloads-us.3cx.com/downloads/v160 works correctly on the PBX machine.

Thanks!

 

[Doberman_techAJ]

Did the issue just start or did you experience the issue before? Also what PBX version are you running? Could your firewall be blocking the communication with the updates server?

Open a browser on the PBX machine and type https://downloads.3cx.com You should see an empty page and you tab should say "I am Here"

So when I try the tab says I am here eu. The version we are running is 16.0.2.910 on Windows Server 2016. The server is also azure hosted here in the US so not sure why I am seeing EU in the tab.