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Unable to make internal calls

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djsuperstore

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I have 2 snom 300 phones (ext 10 , 11) and 1 3cx softphone setup (ext 12).

Neither snom phone can call each other. The snom phone can call the softphone ok but the softphone can not call either snom phone.

Here is the log. I can not see why the error is Forbidden

14:42:21.218 Call::Terminate [CM503008]: Call(165): Call is terminated
14:42:21.187 Call::RouteFailed [CM503014]: Call(165): Attempt to reach [sip:[email protected]:5060] failed. Reason: Forbidden
14:42:21.187 CallLeg::onFailure [CM503003]: Call(165): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.102:2066
14:42:21.062 CallCtrl::onSelectRouteReq [CM503004]: Call(165): Calling: Ext:11@[Dev:sip:[email protected]:2066;line=sis260ey]
14:42:21.031 CallCtrl::onIncomingCall [CM503001]: Call(165): Incoming call from Ext.12 to [sip:[email protected]:5060]
14:42:14.140 Call::Terminate [CM503008]: Call(164): Call is terminated
14:42:12.515 CallCtrl::onSelectRouteReq [CM503004]: Call(164): Calling: Ext:12@[Dev:sip:[email protected]:5070;rinstance=3338ae03723d5a6d]
14:42:12.500 CallCtrl::onIncomingCall [CM503001]: Call(164): Incoming call from Ext.11 to [sip:[email protected];user=phone]
14:42:06.265 Call::Terminate [CM503008]: Call(163): Call is terminated
14:42:06.250 Call::RouteFailed [CM503014]: Call(163): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Forbidden
14:42:06.250 CallLeg::onFailure [CM503003]: Call(163): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.100:2069
14:42:06.140 CallCtrl::onSelectRouteReq [CM503004]: Call(163): Calling: Ext:10@[Dev:sip:[email protected]:2069;line=mbzss3cj]
14:42:06.093 CallCtrl::onIncomingCall [CM503001]: Call(163): Incoming call from Ext.11 to [sip:[email protected];user=phone]
14:41:47.250 ExtnCfg::updateContact [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:[email protected]:2066;line=sis260ey/11]
 
You SNOM settings is not correct. http://www.3cx.com/sip-phones/snom.html
 
Hi,

Thanks for the reply. Any idea which setting is wrong. The page refers to the Snom 320, cant find one for the Snom 300. Are they the same?

Thew only thing I have set up is the "Identity 1"

Display Name : Shopdesk
Account : 11
Password : 11
Registrar : 192.168.1.15
Outbound Proxy : 192.168.1.15
Authentication Username : 11

Made sure that the profile is active also.
 
Clear Outbound Proxy parameter. Dont put anything to it in the telephone settings page.
 
I tried that and the snom display says "Not found" I'm just dialing "10"

I also rebooted the phones each time

15:41:48.046 Call::Terminate [CM503008]: Call(186): Call is terminated
15:41:48.031 Call::RouteFailed [CM503014]: Call(186): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Forbidden
15:41:48.031 CallLeg::onFailure [CM503003]: Call(186): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.100:2075
15:41:47.875 CallCtrl::onSelectRouteReq [CM503004]: Call(186): Calling: Ext:10@[Dev:sip:[email protected]:2075;line=7hdams3z]
15:41:47.859 CallCtrl::onIncomingCall [CM503001]: Call(186): Incoming call from Ext.11 to [sip:[email protected];user=phone]
15:41:37.187 ExtnCfg::updateContact [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:[email protected]:2072;line=1ueiul2j/11]
15:41:21.328 ExtnCfg::updateContact [CM504001]: Ext.10: new contact is registered. Contact(s): [sip:[email protected]:2075;line=7hdams3z/10]
15:41:14.390 ExtnCfg::updateContact [CM504002]: Ext.11: a contact is unregistered. Contact(s): []
15:40:58.421 ExtnCfg::updateContact [CM504002]: Ext.10: a contact is unregistered. Contact(s): []
15:40:33.296 Call::Terminate [CM503008]: Call(185): Call is terminated
 
Added Verbose Logging For More Details

17:11:20.218 Call::Terminate [CM503008]: Call(2): Call is terminated
17:11:20.078 Call::RouteFailed [CM503014]: Call(2): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Forbidden
17:11:20.078 CallLeg::onFailure [CM503003]: Call(2): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.100:2057
17:11:20.000 MediaServerReporting::SetRemoteParty [MS210006] C:2.2:Offer provided. Connection(by pass mode): 192.168.1.102:55732(55733)
17:11:19.984 CallCtrl::onSelectRouteReq [CM503004]: Call(2): Calling: Ext:10@[Dev:sip:[email protected]:2057;line=at9dh5rf]
17:11:19.984 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected];user=phone]
17:11:19.984 MediaServerReporting::SetRemoteParty [MS210000] C:2.1:Offer received. RTP connection: 192.168.1.102:55732(55733)
17:11:19.968 CallLeg::setRemoteSdp Remote SDP is set for legC:2.1
17:11:19.968 Extension::printEndpointInfo [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom300/7.1.30] Transport: [sip:192.168.1.15:5060]
17:11:19.921 CallCtrl::onIncomingCall [CM503001]: Call(2): Incoming call from Ext.11 to [sip:[email protected];user=phone]
17:11:19.921 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.1.102:2057;branch=z9hG4bK-rsnowtf9orpq;rport=2057
Max-Forwards: 70
Contact: [sip:[email protected]:2057;line=6lmrzat5];flow-id=1
To: [sip:[email protected];user=phone]
From: "Shopdesk"[sip:[email protected]];tag=j0faguswh4
Call-ID: 3c26746f22b5-jki3whidlt9o
CSeq: 2 INVITE
Session-Expires: 3600;refresher=uas
Min-SE: 90
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO
Proxy-Authorization: Digest username="11",realm="3CXPhoneSystem",nonce="12848260279:ba3439bc2c71319bd58e17bda18b15cb",uri="sip:[email protected];user=phone",response="3af498e8201d34b6570c730d285c58e9",algorithm=MD5
Supported: timer, 100rel, replaces, callerid
User-Agent: snom300/7.1.30
Allow-Events: talk, hold, refer, call-info
Content-Length: 0
P-Key-Flags: keys="3"


17:08:41.296 ListenConnect SL: connected fs01:0/PHPExtension_0 at [fs01]/PHPExtension_0
 
Describe your network setup please.
 
we have a windows 2003 server as a domain controller, 1 nic card at the moment. the 3cx is on the server. a vigor router running dhcp and everything connected with a switch. no firewalls are running internally. cant see what we are doing wrong.
 
Which model draytek vigor is it?

Stephen
 
I would recommend to use separate PC with fresh installation of Windows XP Home and 3CX without any other sotfware. Because any falure of server hardware or software make your telephone system unavailable. I never combine telephony server with any other server because it must work 7x24.
 
the router is a 2800vg
 
With my 2800vg i had to change the port on the internal voice setup to somthing other than 5060 (i used 50600) as the draytek was taking all the voice traffic even though none of the voice setups were enabled.

Stephen
 
Assign you Snom Phone static IP addresses and try it again.
 
Surley static IP addresses should be no differant from DCHP addresses.

Stephen
 
It should not make a difference.
It does help to eliminate unknown variables though.

As you said, the router does have its own VoIP functionality and DHCP might interact with that via UPnP.
 
I will try setting static IP addresses in the morning. Strange thing is that a number of soft phones installed will all work. I also have a number set up from VoipUnlimited and I can dial in from a BT line and the soft phones all ring and can answer the call. 2 way conversation is fine. The Snom phones do not ring though.

I can call the soft phone from The Snom phones and everything works fine there. I can not call the Snom phones from the soft phone (status says "Not Found")

Not sure but looks like the Snom phones are not responding when asked to ring??
 
Try to flash latest firmware to Snom
 
bluefox8080 said:
It should not make a difference.
It does help to eliminate unknown variables though.

As you said, the router does have its own VoIP functionality and DHCP might interact with that via UPnP.
Click to expand...

DHCP and UPnP do not interact.
 
I updated the flash on the Snom on Saturday but it didn't make any difference.

If I understand things, if I call one Snom to the other the traffic goes directly between them and not through the 3cx software?

I remember reading that I could dial the IP address of the onther phone and it should connect.

I dialed 192*168*1*100 and pressed the tick. The display changed to 192.168.1.100 but no call connected.
 
Check http://www.3cx.com/support/source-identification-err-2.html
Check RTP protocol settings on Snom
 
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