Unable to place outgoing calls

[rudym]

Hi all;

Hopping some can enlighten me. I have a system thats been working for the last 7 month with no issues, suddenly the client cant make calls but can received calls with no problem. When they try to call they get a message that the number is disconnected. I have contacted the provided that they tell me the system is fine if I configure either a phone or a soft phone with the account it works fine. I have reconfigured the provided on the 3CX but no luck. I am attaching the log from a call hoping someone can help.

Thanks
RudyM


01:13:12.703 [CM503008]: Call(11): Call is terminated
01:13:12.687 [CM503015]: Call(11): Attempt to reach "917864128400"<sip:[email protected]> failed. Reason: Forbidden
01:13:12.687 [CM503003]: Call(11): Call to sip:[email protected]:5060 has failed; Cause: 603 Declined; from IP:66.175.118.181:5065
01:13:08.718 [CM505003]: Provider:[Vivo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:10.10.10.200:5060]
01:13:08.718 [CM503002]: Call(11): Alerting sip:[email protected]:5060
01:13:08.453 [CM503024]: Call(11): Calling VoIPline:17864128400@(Ln.10000@Vivo)@[Dev:sip:[email protected]:5060]
01:13:08.390 [CM503004]: Call(11): Route 1: VoIPline:17864128400@(Ln.10000@Vivo)@[Dev:sip:[email protected]:5060]
01:13:08.375 [CM503010]: Making route(s) to "917864128400"<sip:[email protected]>
01:13:08.359 [CM505001]: Ext.5800: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1100v stamp 47069] Transport: [sip:10.10.10.200:5060]
01:13:08.359 [CM503001]: Call(11): Incoming call from Ext.5800 to "917864128400"<sip:[email protected]>
01:12:51.265 [CM504002]: Ext.5800: a contact is unregistered. Contact(s): []
01:11:51.703 [CM503008]: Call(9): Call is terminated

 

[voipbaennjer]

Do you strip the 9 (1 digit) in the outbound rule?

 

[rudym]

Yes I did. As I said its been working for the last 7 month with no issues and I have not made any changes (I am the only one with access to the systems).

Thanks
Rudy

 

[discovery1]

01:13:12.703 [CM503008]: Call(11): Call is terminated
01:13:12.687 [CM503015]: Call(11): Attempt to reach "917864128400"<sip:[email protected]> failed. Reason: Forbidden
01:13:12.687 [CM503003]: Call(11): Call to sip:[email protected]:5060 has failed; Cause: 603 Declined; from IP:66.175.118.181:5065
01:13:08.718 [CM505003]: Provider:[Vivo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:10.10.10.200:5060]
01:13:08.718 [CM503002]: Call(11): Alerting sip:[email protected]:5060
01:13:08.453 [CM503024]: Call(11): Calling VoIPline:17864128400@(Ln.10000@Vivo)@[Dev:sip:[email protected]:5060]
01:13:08.390 [CM503004]: Call(11): Route 1: VoIPline:17864128400@(Ln.10000@Vivo)@[Dev:sip:[email protected]:5060]
01:13:08.375 [CM503010]: Making route(s) to "917864128400"<sip:[email protected]>
01:13:08.359 [CM505001]: Ext.5800: Device info: Device Identified: [Man: Counterpath;Mod: eyeBeam;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [eyeBeam release 1100v stamp 47069] Transport: [sip:10.10.10.200:5060]
01:13:08.359 [CM503001]: Call(11): Incoming call from Ext.5800 to "917864128400"<sip:[email protected]>
01:12:51.265 [CM504002]: Ext.5800: a contact is unregistered. Contact(s): []
01:11:51.703 [CM503008]: Call(9): Call is terminated

That's the reason for the failed call - the host with the IP of 66.175.118.181 has declined the connection with a 603 response. The interesting thing is that it is declining it on port 5065, so maybe they have changed it to 5065 and not told anyone. You could try changing the port for them to 5065 and see if the connection is successful.

 

[rudym]

Thanks for your reply. If I change anything the account will not register.

Thanks
Rudy

 

[discovery1]

If it won't register on anything other than 5060 and it shows registered when you use 5060 then you will need to get the provider to check why they are sending your 3CX system a 603. It could be that 3CX needs to send something special in the invite it sends the vivocom server or it needs to be formatted slightly differently that what 3CX is sending.

 

[rudym]

Hi all,

I called the provider today again and the had me change to SIP Proxy and all works now.

Thanks
Rudy