Unable to press key when call is foward to a external DID

[proitek]

We have an emergency team that anwser the calls when we are outside office hours.

Outside office Hours --> IVR --> press 9 goes to an extension setup to foward all calls to a mobile. The mobile number is the number of our emergency team.

At this point everything is fine. When the call reach their system, I need to press * to continue the call but I'm unable to press any number or caracter. If I call directly their number everything is fine.

Did I miss something or it's something that can't be done with 3CX ?

Thank you

 

[bitn2]

You can route the call directly without the dummy extension. Did i understand you correctly that this announcement comes from the mobile and not from 3cx?

 

[proitek]

Yes the announcement to press a button come from the mobile.

I was able with the V18 to route call directly but not anymore with the V20.

 

[bitn2]

Did the mobile have any robo call blocker installed? This isnt a problem on 3cx site.

EDIT: if its Tmobile, than you can try on the mobile ##004# to fix this problem.