Solved Unable to provision Fanvil phones at all !

[Vincelaus]

Hi

I'm installing a new 3CX system for a customer but I have an ennoying issue. The 3CX system is running in the lan in appropriate LAN IP class.
I can provision 3CX android app on it without any problem and it keeps being connected with 3CX whatever I'm in LAN or from internet.
My 3CX system has a LAN IP and a FQDN pointinq on it (with local lan ip when from lan and public ip when outside). I have also setup all port forward rules for it in the router as documented by 3CX.

I'm killing my head to provision some Fanvil phones on it. These phones have previously been used on an other 3CX system 2 weeks ago and it was working perfect. I have resetted both (Fanvil V62 and i62) but when I try to provision them in 3CX devices never provision and also they are not listed in phones menu in 3CX admin pages.
I have done multiple resets of Fanvil devices, restarted 3CX and machine it's running on but no success so far.

Any ideas what's wrong or what I should check ?

Thanks

Vincèn

 

[Charles_3CX]

How were these phones previously provisioned? Were they provisioned remotely to the last system via a 3CX SBC?

 

[SweetAction]

but when I try to provision them in 3CX devices never provision and also they are not listed in phones menu in 3CX admin pages.

What errors are shown where? More detail is needed. If you are saying they don't show up in PnP (the phones tab in bold), check your multicast reciever setup for the 3CX server.

 

[Vincelaus]

How were these phones previously provisioned? Were they provisioned remotely to the last system via a 3CX SBC?

I'm not absolutely sure but I think they had been setup with an SBC. But Phones have been completely reset so it should not influence the new setup no ?

What errors are shown where? More detail is needed. If you are saying they don't show up in PnP (the phones tab in bold), check your multicast reciever setup for the 3CX server.

It doesn't report any errors in 3CX when I try to add the phone. I have found out that disabling IGMP snooping in Unifi network made now phones visible in 3CX server.
I have been able to add the V62 with success in system but not the i62. 3CX shows it in phone list and it has been able to update fw in it but when I associate it with an extension nothing happens on i62 and extension is not going online

 

[SweetAction]

3CX shows it in phone list and it has been able to update fw in it

So is it on firmware version 2.4.4? If not, update it with this firmware file: https://downloads.3cx.com/downloads/v180/templates/firmwareupdates/fanvil/i62_2.4.4.z

Have you followed the steps here: https://www.3cx.com/sip-phones/fanvil-sip-doorphones/

 

[Vincelaus]

So is it on firmware version 2.4.4? If not, update it with this firmware file: https://downloads.3cx.com/downloads/v180/templates/firmwareupdates/fanvil/i62_2.4.4.z

I confirm it's in 2.4.4, 3CX lists the phone with that version number.

Have you followed the steps here: https://www.3cx.com/sip-phones/fanvil-sip-doorphones/

Yep all followed but it never provisions the device I have tried also by going at Phones in admin et assign the device at the extension, it adds well the device for the extension but device never provision.

 

[Vincelaus]

After multiple reset of the Fanvil i62 it finally succeeded to provision

 

[TheodorosG_3CX]

Glad to know this is resolved.