Unable to see Call Recordings

[EasyData]

Recording showing good at administrator web page and access to 3cx client has been given but no recordings at 3cx client for windows or Webclient!
3CX 15,5 SP6 A

Any ideas ?

 

[YiannisH_3CX]

Hello @EasyData

The option will enable the user to view the recordings of his /hers extension and not all recordings of the PBX. Please make sure that the user has recordings and try again.

 

[EasyData]

Yes it works fine if i call from that extension , so if i want to give access to all recordings to CEO i have to give him access to administrator console?? isn't any other way ?

 

[JohnS_3CX]

You can create a dummy extension with management rights so they can access it, or give them rights on their own extension number - done via the management console

 

[EasyData]

OK thank you very much for your help

 

[JohnS_3CX]

Also, a new feature in our V16 allows you to give the right of viewing all group recordings (when using the webclient)

 

[EasyData]

Cool new feature ! thanks!