Unable to update English prompt set

[DFBadmin]

I've inherited a pre-existing PBX system that is on site and running on a linux server. The dial by name option gives user's an error "file not found" and i understand that is lieky due to the "Standard English prompt set" being outdated. It says that it is outdated (version 4.0.2 instead of 4.0.3 like the other languages). However when I try to download the missing update I get "Unable to read data from the transport connection: Connection reset by peer." I don't see any helpful info in any of the log files. Where should i be looking for the cause of this error?

 

[Evolute IT]

What version of the PBX?

 

[DFBadmin]

this is version 18.0 Update 5 (build 418)

 

[GeorgeP_3CX]

Hi @DFBadmin,

Please also make sure that the extensions that you want to use the Call by Name feature have a self-identification message recorded.
Find the guide regarding the Call by Name feature: https://www.3cx.com/docs/call-by-name/

Now regarding not being able to download the System Prompt update, have you tried restarting the 3CX Phone System services and try again?