Unable to view call recordings on some Users' web client

[Tech-works]

As per the title, I'm struggling to get call recordings to display for a user.

This morning my customer asked to start recording their calls. I turned on "Call Recording" on all IP phones.
I quickly found the recordings in the Admin console.
Then, on my own User extension, I went to >> Phone Provisioning >> Show Call Recordings
Then I logged into the Web client and found the recordings.

Next, I went to the User who needs to view the recordings, went to Phone Provisioning >> Show Call Recordings
Now when I log into the web client for that user, I cannot see any recordings.
All User permissions are the same for my own User and theirs.

Does anyone have any ideas? Thanks

Screenshots show the issue:

 

[Alejandro_3CX]

Hi can you check that the extension is added in the same group of users.

Also please note that the extension should be using Manager Role with the following right in order to view the group recordings

 

[Tech-works]

Hi can you check that the extension is added in the same group of users.

Also please note that the extension should be using Manager Role with the following right in order to view the group recordings

View attachment 37258

That's the one! Had the Manager Role assigned but missed that tick-box - works now so thanks very much

 

[Alejandro_3CX]

good to know is working, have a great week ahead!