Unblocking / blocking IP addresses

[RafalJ]

Hello. I am a user of the StartUP cloud service, at the beginning I would like to thank you for the tool that greatly expands customer service. However, I have quite a big problem - I have no idea how to get to the Management Console. I got access data to the webclient, following this direction I can see that at the address of my service https://mynumber.3cx.cloud there is a login screen to the Management Console, but during the first login attempt I receive the message: "Login access denied. Too many incorrect login attempts. Try later or contact the Administrator. "

The problem arose in relation to the search for a place where I can unblock users who entered the wrong password multiple times and where I can block IP addresses spamming my chat. This is the main problem, so if there is different way to do this in StartUP cloud I'll be thankfull for tip where to find that option.

Thanks in advance for your advice. Regards!

 

[AndreasY_3CX]

Hi @RafalJ,

Thank you for your feedback!

Please be noted that StartUP systems do have a Management Console page but, it is not designed to be used by the end-user as it is fully managed by the 3CX team. This is why 3CX did not provide you with credentials for the Management Console. Only the WebClient is available/accessible to you and your team.

Hope that helps you out!

 

[Alphabetic]

If you're on the hosted StartUP then I imagine you have no access to the management console and would therefore require 3CX Support. I'm not sure on their support email.

 

[RafalJ]

Hi @AndreasY_3CX @kieferschild
Thank you for your answers. I understand that I cannot access the Management Console in StartUP. It is logical with this form of service.

Is there any way to quickly manage IP blocking / unblocking then? Of course, I will also send the question to the indicated e-mail address, but knowing the memory of the users and the current spam level, writing to the support each time can be - to put it mildly - uncomfortable.

Taking the opportunity - to find out what options I have - does the dedicated version offer access to the management console or does it also have this limitation? I would like to avoid self hosted at this stage.

Thanks in advance for your answers. Regards!

 

[Alphabetic]

Bare in mind that Startup is still in Alpha so I imagine there'll be some consideration from 3CX to account for.

 

[AndreasY_3CX]

Hi,

Yes, you can deploy a dedicated 3CX instance via your customer portal which includes Management Console.

3CX hosted dedicated systems have fewer restrictions

Steps to deploy:

1) Login to your customer portal (https://portal.3cx.com)
2) Navigate to the Systems page and click on the 'ADD SYSTEM' button
3) Select '3CX Hosted' and press the NEXT button
4) Select 'Over 10 Users - 3CX Dedicated' and press the NEXT button
5) Follow the next steps to deploy your 3CX dedicated machine

Hope that helps you out!

 

[RafalJ]

@AndreasY_3CX @kieferschild Thank you very much for help! Now I know which direction to go

 

[hernanp]

Sent!