unsupported media error

[amygoda]

Hello,
when I try to call ext. on planet fxs device it gives me "unsupported media "

13:03:19.656 [CM503016]: Call(21): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Acceptable HereReason Unknown
13:03:19.656 [CM503003]: Call(21): Call to sip:[email protected] has failed; Cause: 488 Not Acceptable Here; from IP:10.99.99.111:5060
13:03:19.484 [CM503025]: Call(21): Calling Ext:Ext.70201@[Dev:sip:[email protected]:5060]
13:03:19.484 [MS210006] C:21.2:Offer provided. Connection(by pass mode): 10.0.0.93:40042(40043)
13:03:19.453 [CM503004]: Call(21): Route 1: Ext:Ext.70201@[Dev:sip:[email protected]:5060]
13:03:19.453 [CM503010]: Making route(s) to <sip:[email protected]:5060>
13:03:19.453 [MS210000] C:21.1:Offer received. RTP connection: 10.0.0.93:40042(40043)
13:03:19.437 Remote SDP is set for legC:21.1
13:03:19.437 [CM505001]: Ext.70777: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:[email protected]:5060]
13:03:19.437 [CM503001]: Call(21): Incoming call from Ext.70777 to <sip:[email protected]:5060>
13:03:19.421 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.93:1039;branch=z9hG4bK-d8754z-507cbc5ddb515b42-1---d8754z-;rport=1039
Max-Forwards: 70
Contact: <sip:[email protected]:1039;rinstance=70e82d4156c3c726>
To: <sip:[email protected]:5060>
From: "admin"<sip:[email protected]:5060>;tag=bd4cdc78
Call-ID: MDVlZGM0MmRmZTQ5MGNmOTJlZTVmYWM1MjIzNDYyZmE.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="70777",realm="3CXPhoneSystem",nonce="414d535c0494d36792:cfefbe4796345dc6a2c3533d9b7cb9b1",uri="sip:[email protected]:5060",response="edca5ff3407813c2115bcd8f0bc185f3",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhone 6.0.20943.0
Content-Length: 0

 

[leejor]

That generally means that there is a problem with the Codecs you are trying to use.

 

[amygoda]

Thank You
it solved by pbx deliver audio or record all calls

 

[SY]

Thank You
it solved by pbx deliver audio or record all calls

It means that this device is not completely compliant to RFC3264
3CX Phone offers audio and video media (video media can be disabled in phone configuration).
In any case, device should not reject offer completely, it should simply reject video media and continue with audio.