Update 16.7a

[providencetg]

Hi, anyone have any information on when update 7a will be out? Nick Galea mentioned on Jan 6, 2021 that it would be out in days. I have a few Exchange on-prem clients that are very frustrated regarding setting up of conference calls.

 

[NickD_3CX]

Hi!

The plan slightly changed, so we are no longer going for Update 7a, rather it is going to be Update 8 as we decided to beef it up to a proper Update.
The slight downside is that this takes longer to test, on the upside though, we will get many more fixes in it to address many issues that arose, like the ICS, Facebook integration, Live Chat fixes, and more.

I know my opinion may not be considered objective, but I think it will be worth the wait.

 

[providencetg]

Thanks NickD.

I understand that but my client is not happy at all.

Alexander

 

[Giuseppe Ravasio]

My users are getting frustrated by ICS bug too...
What's the time frame for the update 8?

 

[N_G]

@Giuseppe Ravasio Its not a bug actually. Users must get used to the new way of organizing conferences. Anyway beta will be out soon

 

[providencetg]

@Nick Galea I have a client who advised that they are withholding payments until this matter is addressed. That's the level of frustrations we are dealing with.

 

[Evolute IT]

@Nick Galea I have a client who advised that they are withholding payments until this matter is addressed. That's the level of frustrations we are dealing with.

You can advise them that in respect to the contract, you have the right to stop their services if payment is late more than X days. Whether they are mad or happy about a SINGLE feature doesn't give them right to not pay their services.

 

[JohnS_3CX]

Just FYI, the beta is now out
https://www.3cx.com/blog/releases/update8-beta-schedule-conference/

 

[providencetg]

You can advise them that in respect to the contract, you have the right to stop their services if payment is late more than X days. Whether they are mad or happy about a SINGLE feature doesn't give them right to not pay their services.

Hi Frederick,

while that's one's first thoughts, one have to always pause and consider the bigger picture. And that is, customer service, happy clients, future business and references.

To me it is like Starbucks not making my drink right; I complain, they apologize, make my drink over and we are al happy. Speaking about coffee, where is my coffee LOL