Update 4 Beta: 3CX AI Cost-Effective Transcription

[MarcelloV]

i tried 3CX AI transcription today, first 4 call i spoke in english and it transcribed to English , but then i speak in Gujarati (my native language), it transcribed to hindi. is that due to auto language selection ?

image attached.

Hi, Gujarati is supported by our transcription engine, but if the call is too short or too noisy it can fail to autodetect the language properly. We are working to improve language detection.

 

[David Lavi]

Where do I enter Google Speech API key now? This documentation does not match the actual UI https://www.3cx.com/docs/voicemail-transcription/

There is no field for API key.



Also, this part does not exist:

• Recording file compression in “Reporting” > “Recordings” > “Quota” > “Compression” needs to be disabled.

 

[jclark]

Sad to see that Fanvil V62W Support didn't make it into this version. Really hope it makes it in sooner.

 

[Paul-2024]

@MichaelB_3CX, hi there, we are on the Enterprise plan and I was wondering what is the cost if any when using the 3CX transcription engine since we have quite a few calls everyday and the transcription would be happening all the time.

 

[VoIPTools]

3CX has not announced pricing for their 3CX AI platform (currently free). 3CX said they want to get a sense of what their costs will be before they announce their pricing.

If you use the OpenAI platform the starting price is .006 cents (a little over 1/2 a penny) per minute. But, if you generate a lot of transactions OpenAI will bump you up a tier fairly quickly so pricing gets better based on usage.