Update 4: New ‘Receptionist’ View

[mcsphones]

I upgraded a bunch of sites to Update 4 last night. So far so good.

 

[N_G]

Hi Tony, No we cant give an exact time frame as per the blog post but not long. Yes please see previous threads on examples how schedules for departments will be drastically improved. Meanwhile the old settings will work and stay in place but you just cant edit them.

For everyone to understand - the old system could only have one global office hours based on system time. The "new" system can have different office hours based on a set time. Because time is integrated into inbound rules, exceptions, office hours, etc etc its a big change in the backend as well as in the interface. So far so good but its not a small thing but it will be a major improvement in our system because what used to be complex to configure will be very easy to configure. You probably wont need CFD or dummy extensions or exceptions anymore in 80% of the cases.

 

[Jack.Staples]

@Nick Galea

Our system installed update 4 last night and I wanted to raise the below issue.

Both the macOS client and webclient through Safari are reloading every couple of seconds making it impossible to dial a number or accept a call.

Additionally, when a call is either successfully made or received, following a reload the call stays up system side, but nothing works client side. No audio, no call on the dialer, it only shows up in the panel display.

As the issues are only seen in Safari and the macOS client I presume that it is an issue with how both 3CX clients are interacting with Apple's Webkit.

Chrome is not affected, nor is the Windows client.

Just in case it makes a difference, currently running macOS Monterey 12.4 on a 2020 M1 MacBook Pro.

Hope you guys can find a resolution to this soon.

 

[N_G]

@Jack.Staples We only support Google Chrome, not Safari.... Its probably the way Apple Webkit handles WebRTC.

 

[Alphabetic]

The ability to upload a backup file natively would be a great tool.

 

[Jack.Staples]

@Jack.Staples We only support Google Chrome, not Safari.... It’s probably the way Apple Webkit handles WebRTC.

Hey @Nick Galea

Does the macOS 3CX client not use Apple’s Webkit as it’s backend? And should therefore be supported?

Please let me know if I’m wrong.

 

[Raumpatrouille]

Hey @Nick Galea,
hey everyone,

What about the "Requires you to connect to meeting first" feature, as @paurus had asked?
Does this option no longer exist? Will this come back? Is this just a bug?
Would be unpleasant to hear if this feature is dropped

 

[N_G]

@Jack.Staples - we are checking
@Raumpatrouille - This feature is now enabled for all meetings - organizer must join first....

 

[Jack.Staples]

@Jack.Staples - we are checking
@Raumpatrouille - Well in a way it was replaced with "Approve participants" feature as they cant join before you approve them.

@Nick Galea Thanks! It's good to be able to raise these issues with the people who can fix it. Thanks for all you and your team do.

 

[N_G]

@Jack.Staples Thank you for the heads up, much appreciated

 

[Vali_3CX]

@Jack.Staples
I propose you to open a separate topic about the MAC issue here: https://www.3cx.com/community/forums/clients/, so we can keep this topic clean. Anyway, just to let you know, we have one machine identical with yours and both WebClient on Safari and Desktop App are working with no problem on V18 Update 4.
Thanks.

 

[paurus]

@Raumpatrouille - This feature is now enabled for all meetings - organizer must join first....

Until the last update, I gave up Skype for work. I sent a link for my quick Click2Meet meeting to my partners in signatures and business cards. When partners needed to contact me, they simply clicked on the link, I received a notification in the 3CX chat and launched the 3CX Video Conference for IOS application. And voila - we talked.
Now the partner has to call me, we will arrange a video call, after that I need to log in to the conference in the web client on the phone, go to the 3CX Video Conference and only then he can join it. Why such difficulties?
There was a setup, everyone decided whether they needed to be the first to enter the conference or not. Now it is not there and it is included for everyone that the organizer must be the first to join the conference.
Our usage scenario is completely broken. Should we go back to Skype again? Or do I have to wait for the next update and it will come back?

 

[N_G]

You can do exactly that with 3CX Talk, they can click on the link and talk or video with you.

 

[paurus]

You can do exactly that with 3CX Talk, they can click on the link and talk or video with you.

When I try through 3CX Talk, a large Live Chat window opens with the standard greeting "Click "Start Chat" to contact the operator" and the "Call" and "Video" buttons appear only after the chat starts. This is misleading to many. In addition, when the call or video button is pressed, I receive a notification from WebVisitor and I do not know who is calling me. There is no field for entering a name.

 

[N_G]

The 3CX Talk and Live chat UI will be completely revamped in update 5 which is around the corner. I believe it will be exactly what you need. Your use case is what 3CX Talk has been designed for (new one)

 

[TeldataSolutions]

would maybe one day 3CX will apply drag and drop feature for Receptionist’ View using Web client or Windows APP

 

[Jack.Staples]

@Jack.Staples
I propose you to open a separate topic about the MAC issue here: https://www.3cx.com/community/forums/clients/, so we can keep this topic clean. Anyway, just to let you know, we have one machine identical with yours and both WebClient on Safari and Desktop App are working with no problem on V18 Update 4.
Thanks.

I have raised a support request with you guys to get this resolved, the request contains a screen capture of what is happening. I raised the point in this topic instead of the client one as it was directly related to this update. I will however try to keep this in mind for the future.

 

[TeldataSolutions]

Please add transfer DRAG N DROP to the Web Client or Windows App, I don't this is an unrealistic request.

 

[N_G]

As a platinum partner you can make a feature request and then promote it in your post. Probably there is already one. Of course drag and drop is on our radar for the web client. Its not just about unrealistic or not its about priotization and being backed up with work.

 

[Jack.Staples]

@Nick Galea and @Vali_3CX I managed to resolve my issue by deleting the cached data for the client under application support. For Safari it was a matter of clearing the cache. I am going to put up a suggestion for a clear cache button in the desktop clients as there is currently no way to do so outside of manually deleting the data.

EDIT: Apparently I won't because I cannot do so.