Update 5 Alpha: Teams Status Control and Voicemail Transcription for PRO

[Tony_Lin]

The update is truly perfect! When using Teams integration, after a period of inactivity, Teams automatically sets the status to 'away,' causing 3CX to miss incoming calls. However, after updating to Update 5, the 'away' status no longer synchronizes, which is fantastic.

 

[NicholasP_3CX]

I've updated our demo system and confirmed the client is not reconnecting. Can we get confirmation from 3CX that the app will be going away with update 5. I've got an unknown hundreds of users using the app that will need to be upgraded. The sooner we can send out communications to our clients the better.

To be honest, I would get rid of that app ASAP. We haven't provided this for almost a year, since the release of Version 20. The PWA is the way to go in this case, or the 3CX App for Windows.

 

[Tony_Lin]

Where can I find the 'Immediate recording archiving' option? I couldn't locate it.

 

[NicholasP_3CX]

Where can I find the 'Immediate recording archiving' option? I couldn't locate it.

Just define your recording retetion to 0.

 

[Benedikt Machens]

You can now import DIDs and include the inbound route so they can be automatically assigned to extensions.

Is there any example for the import format? Currently its just a text of DIDs row by row

 

[Evolute IT]

You can now import DIDs and include the inbound route so they can be automatically assigned to extensions.

Is there any example for the import format? Currently its just a text of DIDs row by row

DID,Extension,Name

 

[PhoneMan123]

To be honest, I would get rid of that app ASAP. We haven't provided this for almost a year, since the release of Version 20. The PWA is the way to go in this case, or the 3CX App for Windows.

I don't disagree but if I need to communicate that to 200+ clients so they can work with their user base then I'd like to get started on that ASAP. So is the desktop app going to be depreciated in U5?

 

[N_G]

We checked on this. The Electron not connecting is an issue we are fixing. It had to do with an update in the PBX.

So there will be no need to update before U5 - not even 3CX would do that a week before Xmas

But definitely the Electron app will have to be replaced over the next few months. Say realistically by April 25? There will be a blog post in the new year.

 

[PhoneMan123]

We checked on this. The Electron not connecting is an issue we are fixing. It had to do with an update in the PBX.

So there will be no need to update before U5 - not even 3CX would do that a week before Xmas

But definitely the Electron app will have to be replaced over the next few months. Say realistically by April 25? There will be a blog post in the new year.

Thanks for the confirmation Nick! April is plenty of time to work with our clients on migrating over!

 

[Brian Buell]

I don't disagree but if I need to communicate that to 200+ clients so they can work with their user base then I'd like to get started on that ASAP. So is the desktop app going to be depreciated in U5?

I agree this is a lot, but the Windows App is ready for Primetime and the MS Store roll out is awesome and does not intmidate users in our experience.
We also had many to convert. I was surprised how fast users transitioned once we started.

 

[accentlogic]

@MichaelB_3CX - There are so many great things in here! Best Christmas gift ever!! Thank you.

In the future, would it be possible to get Team Status mapping to allow the use of Custom1/Available1? We have larger installs using 3CX status as an In/Out board. For example, if the Work Location in Teams/365 is set to Remote, then set 3CX to Custom1 or if 3CX is set to Custom1 then change the work location to Remote.

I understand this needs to evaluate the Work location, which could be modified in 365 to include many values other than null, Office or Remote, but this should work for the vast majority. If the 3Cx check could use a list of work locations that would be even better.

The above is based on the below idea from 2021. U5 is really close on this now, but that extra piece would push this over the top.

Thread '365 Calendar Sync map Outlook "Working Elsewhere" to 3CX "Available 2"'

Apr 19, 2021

Current 3CX Calendar Sync behavior is that Outlook appointments set to "Working Elsewhere" are mapped to 3CX "Do Not Disturb". The users are working, so that's an issue. It would be beneficial if this could be mapped to 3CX "Available 2". With the newer 3CX options to enable/disable Push for each status type this will allow users to get the desired behavior.

We are renaming "Available 2" as "Working Remotely" already. This is often used for "Work From Home" users. In our use case, staff that are Available in 3CX are in the office, and if they have a desk phone they may disable Push...

• accentlogic
• calendar microsoft 365 office 365 integration push
• Replies: 0
• Forum: Server

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[robbiederby]

Is there going to be a fix for the FXS provisioning? I've got a Grandstream HT801 FXS that I use with my fax machine (don't ask, suffice to say there are still people out there that use them).

I stopped receiving faxes and started getting emails telling me that their faxes were failing, and after checking all the settings eventually decided to remove the FXS and re-provision it. The provisioning link goes to a 404 not found page (via fqdn and direct IP) and even manually setting it up it will not register.

 

[N_G]

We don't provision any ata. You have to configure the ata yourself and for support contact ata vendor

 

[Anion]

Continue reading the Original Blog Post.

Waiting for news of the update for reports: https://www.3cx.es/blog/reportes-mejorados/

 

[adn77]

Is this what you are looking for?

View attachment 45734

Just click on the little X next to a status you do not want to sync

Thank you for listening
This is exactly what we had setup in our scripting attempt.

Any chance the per user enablement can be changed via multi-user edit? (I have no means to try out the alpha, if that's already the case)

Merry Christmas!

 

[N_G]

@adn77 Not sure in update 5 but we will definitely make another round of improvements to the multi edit. Its not such a trivial thing actually but any case we want to expand on this and also department defaults etc.

Merry Xmas to you too!

 

[etelecom]

i updated my NFR to V5 and show "call recording notification " in users -> options.. how this works ?

 

[ivank]

i updated my NFR to V5 and show "call recording notification " in users -> options.. how this works ?

The user will get an email for each recording he was a part of, with summary of the conversation where applicable.
Look for the new email template (the last one).

 

[Yaome]

Is it planned to include in U5 the CRM configuration by department?

Thanks!

 

[Evolute IT]

Is it planned to include in U5 the CRM configuration by department?

Thanks!

That will never come.