Understood why you would want to hide the parameters. Does the call queue have a new feature to present a second call to an agent while the agent is on an active call? Most of my installs the customer has the need to do this with the receptionist. The reason for this is so that if you only have one receptionist that the call doesn't go to auto attendant if the receptionist is on the phone. Now I understand we could play ring back tone(as part of a call queue) while we wait for the receptionist to answer the call but the other concern is that the receptionist could be chatting on a less important call and not know they have another call waiting. The ability to use a ring group with call waiting solves that feature. Thanks for pointing out we could use private cloud to keep the parameters but with that feature such as a checkbox in general settings 3cx cloud would be a welcome and viable solution for us to push as a partner. We would also prefer 3cx cloud vs private cloud for the obvious simplicity of billing and deployment.
As I told you 3cx now renamed it in the new beta
matt - did you ever find a way to address the lack of parameters/ALLOWUSEBUSYOPTFORGROUP in 3cx-hosted cloud deployments? we are running into the same issue you initially stated: we frequently enable ALLOWUSEBUSYOPTFORGROUP on many of our self-hosted deployments where they ask us to quickly address their very specific need of a single person in a ring group wishing to answer multiple calls even if other members in the group are online/active. We can't seem to find another way -- let alone one that is as simple to implement and works as perfectly for the stated needs -- as ALLOWUSEBUSYOPTFORGROUP. We don't even know how call queues could mimic the behavior of ALLOWUSEBUSYOPTFORGROUP, as we don't believe queues allow agents to see/take multiple call either. (See attached pic from 3cx training.) AND - if you have not found any workaround - all i can tell you is what we currently do: The most we have been able to come up with so far is, if a ring group participant is logged into the web client (this may also work in the win/mac client) and they notice the other ring group members' ring light indicators are blinking, they can at least use the switchboard tab to right click and pick up the call. (provided they have switchboard operator rights.) Again, this is not as easy as ALLOWUSEBUSYOPTFORGROUP, it requires the aforementioned switchboard rights changes, and the agent(s) need(s) to purposefully watch for the blinking lights AND then, finally, they need to jump to the switchboard screen to actually pick it up... BUT, it does at least let a ring group member answer multiple calls if they wish on 3cx-hosted .deployments.
No, they won't. As this would go against the very basic idea of "Hosted by 3CX".
