Solved Update failing New 16.0 Update 7 FINAL Out Of Date 16.0.6.655 16.0.7.1078

[Clint Reed]

The update is failing, I see many posts on this issue. Most end up reinstalling the server. Question if I reinstall using the latest build on AWS market place will the backup from the old version be successful? Running on version 9.6

Is there a way to correct the issue with the update without a reinstall?

**Another issue with the phone system is if you create a new extension the new extension can't be called but the extension can call outbound. No ext to ext calls. Fast busy and hangs up.

Here's the error log:
Hit:1 http://security.debian.org stretch/updates InRelease
Hit:2 http://downloads-global.3cx.com/downloads/debian stretch-testing InRelease
Hit:3 http://downloads.3cx.com/downloads/debian stretch InRelease
Ign:4 http://cloudfront.debian.net/debian stretch InRelease
Hit:6 http://cloudfront.debian.net/debian stretch-updates InRelease
Hit:7 http://cloudfront.debian.net/debian stretch Release
Hit:5 https://archive.repo.saltproject.io/apt/debian/9/amd64/archive/2019.2.0 stretch InRelease
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
3cxpbx : Depends: libfreeimage3 but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
Rollback to 16.0.6.655...
Reading package lists...
Building dependency tree...
Reading state information...
3cxpbx is already the newest version (16.0.6.655).
The following packages were automatically installed and are no longer required:
libcurl3 libunwind8
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 163 not upgraded.

Thanks All
Clint
EasyIT

 

[ChrisC_3CX]

The update is failing, I see many posts on this issue. Most end up reinstalling the server. Question if I reinstall using the latest build on AWS market place will the backup from the old version be successful? Running on version 9.6

Redeploying from the market place will deploy a Debian 10 machine with V18. To restore a 3CX v16 backup on it, it'll have to be 3CX v16.0.8.9 so do not attempt this with16.0.6.655.

**Another issue with the phone system is if you create a new extension the new extension can't be called but the extension can call outbound. No ext to ext calls. Fast busy and hangs up.

I recommend you look into this if it persists after upgrading.

 

[Clint Reed]

Thanks, I will give it a shot tomorrow morning and report back. I hope to have all of our systems on v 18 by the end of January.

 

[ChrisC_3CX]

Excellent! Let me know if you have any issues with it.

 

[Clint Reed]

Sorry, lots of issues lately. The KB fixed the update issue and the server is now on 16 sp 8.

Now, what do we do about the new extension not being able to be called or call extension to extension?

 

[ChrisC_3CX]

Since the title and the majority of this thread's contents is related to the upgrade issue, if you would, please start a new thread regarding the new extensions not being able to make calls so that we can take a closer look at this.

Before starting a new thread, please try:

1. Create a new extension and access it's webclient, from there dial *777 for an echo test, see if it works.
2. Then dial *888. This call will end immediately and then the extension should receive a call (within 2-3 seconds) which if you answer is again an echo test.
3. Go into Settings >> Network >> FQDN:
Make sure that both fields 1 & 2 contain the FQDN, click on OK and try again



I'll be marking this thread as solved but please do provide info on the above should you need to start a new thread regarding this problem.