Update Server down?!

[Futureweb]

Hey there,
is the Update Server down right now?
Wanted to upgrade to SP4 - but Update Page tells me that the "3CX Update Server is not reachable"?
thx, bye from Austria
Andreas Schnederle-Wagner

 

[bdarcyevans]

Thanks for posting, I'm getting the same but wasn't sure if it was just me or not.

 

[benitok]

Getting the same error, "
Unable to reach 3CX Updates server. Check your internet connection and try again"

Edit: Checked https://www.3cx.com/blog/docs/pbx-express-repo-change/ to verify the update location. Found that it was using HTTP and not HTTPS. Changed it, then I got an error apt-transport-https could not be found. Installed it (sudo apt-get install apt-transport-https) and ran 'sudo apt-get update'. But still on 3CX when I go to the update page I get the error, "Unable to reach 3CX Updates server. "

On another 3CX server the Updates are working. Both running Linux Debian 8 Jessie and are cloud based. The one that is working was created via 3CX PBXexpress setup.

 

[benitok]

Check under Settings -> Parameters
The problem is with DOWNLOADS_URL: https://downloads.3cx.com/downloads/v155,

I changed the parameter to 'https://downloads-au.3cx.com/downloads/v155' and now it works.

I think you can also try https://downloads-eu.3cx.com/downloads/v155

 

[Futureweb]

@mariosM_3CX - mind informing the Coders / Server Admins of this Problem? ;-)

 

[mariosM_3CX]

Hello @Futureweb

Thanks for reporting. We'll investigate.

 

[NickD_3CX]

I have tried upgrading a few times since I came across this post but all attempts seem to have succeeded.

For those of you having problems try:

• In file /etc/apt/sources.list.d/3cxpbx.list to have:
  • Jessie: deb http://downloads-global.3cx.com/downloads/debian jessie main
    
  • Stretch: deb http://downloads-global.3cx.com/downloads/debian stretch main
• In the Management Console --> Settings --> Parameters, edit parameter "DOWNLOADS_URL"
  • https://downloads-global.3cx.com/downloads/v155
  • If you have to change the value here, restart all 3CX Services, especially Management Console service, then go to Dashboard --> "Updates" button and try again.

We haven't had any major number of reports about this, so I can't it being a general issue. An idea might be that the people that did have the issue tried to do the update the moment the files were being propagated to the various servers.

 

[Futureweb]

Hey @NickD_3CX,

weirdly there is another URL in our Parameters? (no changes from our side)

https://downloads.3cx.com/downloads/v155 instead of https://downloads-global.3cx.com/downloads/v155



Running 15.5.0 (SP 3 if I can remember right - not sure as I can't see SP on Update Page - any other Place to see current running SP??) on Windows.

Andreas

 

[NickD_3CX]

The parameter you see what the older one used that was not in a cluster.

The one I suggested is the link to the new download server which is a cluster. Regarding the SP, check the Dashboard on the right where it says about the License Key, then compare that to the version you see in the 3CX build History, that should tell you the SP you are on.

 

[Futureweb]

alright - we are on SP 2 - will update the URL manually ... but could there be a Problem with Upgrading from SP 2 to SP 4? as it still contains the old URL?!?

(with updated DOWNLOADS_URL it's working again)

 

[NickD_3CX]

could there be a Problem with Upgrading from SP 2 to SP 4?

No, it should be fine

 

[Futureweb]

alright - as it's working again it's fine for me ... whatever caused the troubles first hand ...

 

[aliece48]

Hello @Futureweb

Thanks for reporting. We'll investigate.

I had the same issue thanks for solving it quickly. I have another issue I am not able to add a new phone to a new extension what would be the issue.
thank you

 

[craigreilly]

please start a new thread. give more details such as errors or steps you are taking.

 

[cobaltit]

I had the same issue a few days ago when trying to update some customer machines. The update would show in the list but it would error out when trying to actually download it. Advance Parameters and changing from downloads to downloads-global was the fix.

 

[sv9080w3u02]

• In file /etc/apt/sources.list.d/3cxpbx.list to have:
  • Jessie: deb http://downloads-global.3cx.com/downloads/debian jessie main
    
  • Stretch: deb http://downloads-global.3cx.com/downloads/debian stretch main

• In the Management Console --> Settings --> Parameters, edit parameter "DOWNLOADS_URL"
  • https://downloads-global.3cx.com/downloads/v155
  • If you have to change the value here, restart all 3CX Services, especially Management Console service, then go to Dashboard --> "Updates" button and try again.

These steps has resolved my issue.

thank you