Update V16 to V18 fails

[leonardorebelo]

Hey there!

I'm trying to update my 3cx to V18 because i want to setup the teams integration, i keep getting this error:


Any idea how can i fix it , and upgrade to v18?

 

[VasilisV_3CX]

Hi @leonardorebelo,

Did you receive an email with more information as to why the failure happened?

 

[leonardorebelo]

Hi , i didn't receive any email.

 

[Saqqara]

Check your smtp email settings - Settings -> EMail Settings

Check email address for notifications - Settings - EMail Settings -> Notifications.

 

[leonardorebelo]

Hello here you see the log files.

edited by a moderator: the log file was removed after reviewing

 

[VasilisV_3CX]

Hi @leonardorebelo,

I was just about to mention what @Saqqara already did. Can you check your Email settings in the Management Console and ensure that your email address is the global email address for the PBX?

Also can you remove hetzner-mirror.list from /etc/apt/sources.list.d and try again? Hetzner is not a supported hosting provider just by the by.

 

[leonardorebelo]

Hi
I removed it and it's still not working

 

[leonardorebelo]

here the most recent log

edited by a moderator: the log file was removed after reviewing

 

[VasilisV_3CX]

Hi @leonardorebelo,

Remove the hetzner-security-updates.list as well. Run it again, send me another log.

 

[leonardorebelo]

 

[leonardorebelo]

Hi

It seems that's updating now, thank you a lot

 

[leonardorebelo]

i'm getting a server error, i think it's updating?

 

[VasilisV_3CX]

Yes you will receive the server error while it is updating. Just requires a little patience. Great to hear it's working now!

 

[leonardorebelo]

Awesome thank you!

 

[VasilisV_3CX]

Great job @leonardorebelo! If you require any further assistance or information, feel free to open a new thread.

 

[leonardorebelo]

just a other small question, i don't see the user tab;

 

[VasilisV_3CX]

It appears you're running a v16 system where Extensions were replaced by Users in v18. Can you confirm the version from the Dashboard?

 

[leonardorebelo]

now i reloaded the page and it showed up!