Upgrade options

[VGKGraham]

Hi there, I'm running 3CX v16 on AWS and have received emails that I need to upgrade to v18 ... that's all good except when (via the dashboard that takes me to the portal) I select to upgrade, the message tells me "You are running an outdated version of 3CX. To purchase a higher edition or bigger subscription size you need to upgrade to the latest version of 3CX."

Now I don't mind what route I go, but I do want my 3CX in the cloud and running on AWS has been great for me and the others at The SIP School.

What's the best path for me to take whilst being able to restore from my backup and keep all config/trunks etc. etc.?

Any advice would be most welcome.

Cheers, Graham

 

[MonikaR_3CX]

Hello, @VGKGraham I would recommend checking our V18 upgrade guide found here: https://www.3cx.com/docs/upgrading-pbx/ that will be useful when upgrading your PBX.

The upgrade option you see in your portal is to upgrade your license size/edition which is only allowed for up-to-date systems.

Regards,
Monika