Upgraded to 20 and Manager can't see queues to run reports

[chrismeece]

We upgraded to 20 last night and now our Operations Manager has no queues listed in the dropdown menu for queues. He is set with the Manager role and he is a member of that queue. The only way he sees the option is if I set him to System Owner.

 

[Evolute IT]

He needs to be manager of the queue. Add the user to the Notifications section of the queue.

 

[chrismeece]

Thanks! It took me a while to find groups. It is under Call Handling. Oddly enough he wasn't showing in the group there, but he was showing as the person to be notified. Once I added him to the group his reports popped up. Must have been something that didn't migrate fully in our upgrade.

Thanks again!!