Upgraded to alpha U6, now Twilio SMS routing not working

[DougH]

I know this is all alpha and should expect issues, and I do.
I have encountered an issue with the SMS feature after this recent upgrade.

My current setup:
Multiply did numbers at Twilio.
I have the trunk set up and working to initiate and receive calls with the main trunk DID and other DIDs
On the U5 SMS was all working and doing well. It was set up pointing to a queue where we could all watch the SMS messages come and go.

After the upgrade to U6
the user on 3cx can initiate a new SMS and select which DID they want to use.
However, the end user is not receiving the message and I am unsure of where to start looking for logs.

However, the end person IS receiving the SMS message on their phone, but when they reply it shows them it went but on our end we do not receive anything.
We are not receiving any messages. Where can I start looking? any specific logs for the routing of the SMS flow?

I would appreciate any help to resolve this issue.

Thank you

Doug Holcombe

 

[JohnS_3CX]

Hi Doug,

We are not receiving any messages. Where can I start looking? any specific logs for the routing of the SMS flow?

Can you go through the entire guide again in detail, and check that everything is set up correctly?
https://www.3cx.com/docs/sip-trunk/twilio/

It sounds like your webhook is either not accessible to Twilio from the outside, or perhaps might be currently misconfigured in their portal?

As a result, when someone sends a reply Twilio will either not forward it to your webhook, or they might be trying and they are being blocked possibly.

You could also look at the Twilio logs from their end, just to verify that they did indeed get the reply you were expecting to see on 3CX.

 

[deficit]

I know this is all alpha and should expect issues, and I do.
I have encountered an issue with the SMS feature after this recent upgrade.

My current setup:
Multiply did numbers at Twilio.
I have the trunk set up and working to initiate and receive calls with the main trunk DID and other DIDs
On the U5 SMS was all working and doing well. It was set up pointing to a queue where we could all watch the SMS messages come and go.

After the upgrade to U6
the user on 3cx can initiate a new SMS and select which DID they want to use.
However, the end user is not receiving the message and I am unsure of where to start looking for logs.

However, the end person IS receiving the SMS message on their phone, but when they reply it shows them it went but on our end we do not receive anything.
We are not receiving any messages. Where can I start looking? any specific logs for the routing of the SMS flow?

I would appreciate any help to resolve this issue.

Thank you

Doug Holcombe

Same here no MMS being recieved as before.. Twilio logs show sent to PBX nothinng arrives on our system