Solved URL Links within the 3CX APP

[Complex Nurd]

Does anyone know if it possible to change the URL links within the 3CX APP?

I am trialling 3CX and currently when you click the help / manual or 3CX icon at the top right of the app then it takes you to the 3cx.com home page rather than specific userguides related to the APP. Seems an odd request and I know it's not difficult to find the info perhaps but imagine setting up a new customer as a reseller and charging them £XX only to find when they want help, they click the obvious links at the top and are greeted with "Get it Free for a 1 year". It might just open unnecessary questions.

 

[AndreasY_3CX]

Hi @Complex Nurd,

Please bear in mind that this is not possible at the moment.

If you want, you can open a thread in the Idea Category on the Forums page. https://www.3cx.com/community/forums/3cx-ideas/

 

[SteveITS]

when you click the help / manual

For me the Help icon goes to https://www.3cx.com/user-manual/ not the home page.

 

[Complex Nurd]

Your right of course Steve, it's the banner the might create the discussion. If we could control the link then it might help.

 

[NickD_3CX]

We won't be changing the link in the immediate future nor the ability to customize that.
Users pressing on the link can simply start scrolling downward to find all relevant information they need.

As an alternative idea, you could customize your Welcome Email that is sent to users, an in there, give them instructions how to ask for help, potentially giving them a link of your own, or even a customer number or email.

 

[Complex Nurd]

Thanks for your quick response all much appreciated. I have the answers I need.