Solved use listen features for calls generated by extensions

[fvelo]

Hi, we have a client who is trying to implement this feature, and so far we can do it for incoming calls that go through a queue, but the client is interested in doing listen and whisper to callers that generate calls from their extensions without going through a queue, we have the permissions set to do this but are only able to do it on incoming calls that go through a queue, is it possible to do listen and whisper for all possible calls from an extension?


thanks beforehand.
Francisco Velo

 

[Evolute IT]

It should be possible if the agent has "Show calls to group", the manager has "Can see group calls" and manager also has "Can bargein/listen/whisper".

 

[ChrisC_3CX]

Also, since you're talking about outgoing calls, the extension wanting to use the "listen" function would also have to be in the same group as the extension making the call.

 

[fvelo]

we, just managed to test it and it is working without issues, thanks a ton for the tips!

 

[VasilisV_3CX]

Great to hear that it works @fvelo! Feel free to open a new thread if you require anything else!