User Agent List

[Vald. Birn]

Hello,

I am trying to use a small program, called SipCLI on our 3CX PBX.
I want to send a wav file, to a specific number.

I just get this error in the Log
Error Message:
PBX has dropped a message with 'User-Agent: sipcli/v2.5' from IP X.X.X.X because it is on blocked UAs list

Is there a way to remove sipcli, as a blocked user agent, on our own PBX?`

Thank you in advance

 

[jpillow]

To remove a UA from blacklisted IP list go to settings--->security---->blocked ips

 

[Vald. Birn]

This is only doable in version 12?

 

[jpillow]

No the blacklisted IP feature isnt specific to v12

 

[Vald. Birn]

Well, then i don´t understand the error.
Because i don´t have any blocked IP´s in there.

It seems to me that it is the program "SipCLi" that is blocked. Does 3cx have a permitted User Agents list, where this utility might be blocked in?

 

[jpillow]

It sounds as if 3cx thinks it is being hacked, I've seen a server being hacked and 3cx would block the IP however when you go to the blocked IPs feature that IP isnt listed... Post a log if you can I'd like to see whats there.

 

[Vald. Birn]

Well all i get in the log is this:
30-apr-2014 14:36:47.184 PBX has dropped a message with 'User-Agent: sipcli/v2.5' from IP 10.1.72.154 because it is on blocked UAs list

Nothing after and nothing before..
The SipCLi client just times out in the call process..

 

[jpillow]

I'd open a ticket with 3cx at this point