Solved User showing [Voicemail] all the time

[Maxkelpie]

Hi, Our system has only just been set up but we have one extension which is showing [voiemail] all the time and she cannot accept any calls. I have checked all settings and they seem ok, can anyone help

 

[Saqqara]

Are you saying, that when you ring the extension it goes straight to voicemail

if so check the forwarding rules for that extension, also check the status making sure it is avaiable

 

[Saqqara]

Please provide more info on your setup https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JohnS_3CX]

Hi @Maxkelpie

Please provide more information as per the link Saqqara posted because we do not know at the moment where calls are sent and what Status you have set for that extension.

Generally speaking, ensure that the extension is registered and can make calls, and then ensure that the status is set to Available before you call it.

 

[Maxkelpie]

Very strange, the [voicemail] has disappeared and she is now receiving phone calls. She said she hadn't made any changes from her end and we had not changed anything from ours. Thanks for your responses on this anyway, and I'm sorry if I wasted anybody's time.

 

[JohnS_3CX]

Glad to hear it was resolved