Solved Username on call Forwarding

[Rashid Raza]

Hi,

I want to know is it possible in 3cx v18 to show Username instead of extension e.g 100 when an internal call is forwarded from Ring Group or extension?

 

[Evolute IT]

You mean when you see "Transfered from 100" you'd want the name?

That's not possible.

However, direct internal calls should show the name and the extension.

 

[Rashid Raza]

Hi, @Frederick Marcoux Thanks for your response.

Actually, I am asking about the internal call Forwarding i.e if a call from (101) "MAC" comes to an extension 100 and after ring time the call forward to "200" it should show MAC as username but it showing :101"

 

[leejor]

There are two fields, one with the extension number, which should always be there, and one containing the name, which can be alphanumerical. Have you checked the 3CX Activity Log to see if the name is being passed during the transfer?

 

[ChrisC_3CX]

You could check what leejor mentioned to make absolutely sure that the information is available, although, I doubt it would be missing. Do bear in mind that you'll have to enable Verbose Lgging mode in "Dashboard >> Activity Log >> Settings" too allow for more information to be available in the activity log.

Could you let us know if this only happens in specific cases and what the receiving endpoint of the end destination is (webclient, IP Phone, etc)? Does it show the name correctly if you dial it directly as opposed to having a call forwarded to it?

 

[Rashid Raza]

Got it actually the forwarded call showing after the ring group/extenion name e.g RingGroup:Forwarded Caller Name/extension

Thank you all for the help