Users shows online even if not registered

[mirjam.nz]

Hi all

We run a 3CX Version 20.0 Update 1 (Build 731 Release).
When our users log out with their Webclient, their status remains active. If a user logged out in status available, their extension remains active in the queue calls are altering. But since no phone is logged on, these calls go nowhere. We do not use Mobile Phone apps, just the Webclient. Reading though different post here, I sounds like a Push notification issue, correct?

For each users we have disabled all the Push notification settings in ALL Call Forwarding Options . . . .
.
. . . and also disabled it in the in the general settings of their 3CX (PWA) web client.


What do I miss ?


Thanks in advance.

Kind Regards
Mirjam

 

[TheodorosG_3CX]

Does the extension change status?

 

[it9]

Yes, we use DND & Available.
But when we log off via webclient the status stays the same. If you logg off in DND your extension shows DND, if you log off in Available, the extension remains Available.

 

[mirjam.nz]

Today, I found this entry in the Event log:

Level	Event ID	Date & Time	Source	Department	Details
Info	10030	05/07/2024 07:56	Web Manager	CallCentre	Deleting expired PUSH subscription of extension 3005, device Chrome on Windows

Extension 3005 is now unregistered, which is correct. However, we have 2 other extensions which still show a status, although no device is registered.

Thanks

 

[mirjam.nz]

The system is updated to the latest version 20 update 2 (build 715)

One user still has this issue. We have re-set her login credentials. All push notification settings are disabled. However, when she logsout of her webclient, the users status does not change to 'Not registered'.
In "Active connections," I can see when user last accessed from. A manual Revoke also does not change her state to 'Not registered'. Any idea what we can check/change ?

Thanks.

 

[Evolute IT]

The system is updated to the latest version 20 update 2 (build 715)

One user still has this issue. We have re-set her login credentials. All push notification settings are disabled. However, when she logsout of her webclient, the users status does not change to 'Not registered'.
In "Active connections," I can see when user last accessed from. A manual Revoke also does not change her state to 'Not registered'. Any idea what we can check/change ?

Thanks.

"Ring mobile simultaneously"?

 

[SteveITS]

That’s unchecked above.

 

[mirjam.nz]

Yes, correct. This is also disabled....

 

[mirjam.nz]

What I noticed is that the extension logs in and out from a different IP. This is because her work environment requests to perform certain tasks via a VPN. Could this cause the extension not de-registering correctly ?

But even if I revoke from the System Admin, the extension shows status, although the extension is no longer registered.

Username	Source IP, Useragent	Date created	Last accessed from	Last active on	Revoked IP, Date	Revoke reason
3006	103.139.xxx.xx Chrome 126.0.0.0	07/20/2024 12:49 PM	202.137.xxx.xx Chrome 126.0.0.0	07/20/2024 8:50 PM	222.154.xxx.xxx 07/20/2024	Manual