V 5.8 Build 1277

[Jim456]

Is anybody else experiencing issues with the latest windows app build 1277? Users are reporting they try to pick up a queue call and it hangs up and immediately redials the last called number.

Its happening to multiple users across our group, doesn't seem to happen with PWA just the windows app.

 

[bitn2]

Yes, we have the same problem.

 

[ThomB_3CX]

Hi thanks for your feedback.

Could you please provide us with verbose logs whilst reproducing this issue? We cannot seem to reproduce it from our side.

Steps
Click on menu button (three dots)
Click on About
Click 12 times on the version number. This will take you to the troubleshooting page.
Enable verbose logs

Reproduce the issue and send us the logs
After reproducing go to C:\Users\{YOUR_USER}\AppData\Local\Packages\3CXDMCC.3CX_bhm4yemhnd70e\LocalCache\Local\3CXSoftphone and send us the logs.

Please click on my avatar and do this via Send direct message

 

[bitn2]

Tricky... It doesn't happen every time for me. Let me try to reproduce it.

 

[KyriacosS_3CX]

Hi, quick note that logs etc cannot be attached directly to forum posts, so please upload to a file sharing service and share the link via direct message to @ThomB_3CX .

 

[ThomB_3CX]

@bitn2 @Jim456 is this issue reproduceable with Jabra headset integration perhaps?

 

[bitn2]

We are using an Jabra Headset. But the bug only occurs every few calls.

 

[Jim456]

Yes, we use Jabra headsets too. I'll see if I can get those logs for you.

 

[ThomB_3CX]

Thanks @bitn2 @Jim456
Confirmed. We will look into a fix for this. Will keep you posted