v10 - DTMF lag time?**DISCUSSION

[jr3151006]

My users reclaims about the lag time to digit phones numbers...

The lag time between entering the number is too short. For example, if I pick up the receiver, I have to dial immediately or I will be disconnected. I then have to hang up and try again. Same thing when I enter the number. For example, after entering “7” or “8”, I have to immediately enter the phone number or the call gets disconnected.

There is a way to send 'dial tone' to the user when they press '7' (it´s the number to use 'Skype for SIP' VoIP provider) and also wait more seconds for complete digits???

tks,

Renato P

 

[archie]

Re: v10 - DTMF lag time???

3CX SIP server do not have any 'lag time' and do not collect DTMF. It receives user's input as a part of INVITE message. Whole number, not digit-by-digit. So, please be more precise describing your problem.

As far as I can guess from given description -- these timeouts are set too short in your phones.

 

[leejor]

Re: v10 - DTMF lag time???

There is a way to send 'dial tone' to the user when they press '7' (it´s the number to use 'Skype for SIP' VoIP provider) and also wait more seconds for complete digits???

This is configured in the phone. What make/model are you using? This would have been happening previous to 3CX version 10.

 

[jr3151006]

Hi guys,

I agree that 'the lag' can be at phone side, I´m using Cisco SPa502G. I will try to search options for fix...

tks,

Renato P

 

[jr3151006]

I will try check my phones:
http://www.bhatt.id.au/blog/fix-sipura-voip-ata-adapter-interdigit-dialing-delay/


http://IP_SPA/admin/advanced
Menu Voice/Regional
Control Timer Values (sec)

tks,

Renato P