V15 gets corrupted after accessing 3cx Management Console

[sfchampeau]

This scenario has happened twice in a week to me when I try and access the "Welcome to the 3cx Management Console".

In the dialog box it indicates to enter user name or extension number / password. So, experimenting I enter my extension and passcode from my user account. Failed to login "that ok", but now I'm unable to access via my admin login I reboot 3cx and webpage shows Bad Gateway 502 I try and login, but get a server error.

I have 3cxV15 installed as a guest operating to vmwork station 12.1 with 1gb memory and 20gb space.

Thanks,

 

[Agathocles Prodromou]

This scenario has happened twice in a week to me when I try and access the "Welcome to the 3cx Management Console".

In the dialog box it indicates to enter user name or extension number / password. So, experimenting I enter my extension and passcode from my user account. Failed to login "that ok", but now I'm unable to access via my admin login I reboot 3cx and webpage shows Bad Gateway 502 I try and login, but get a server error.

I have 3cxV15 installed as a guest operating to vmwork station 12.1 with 1gb memory and 20gb space.

Thanks,

Hi sfchampeau,

Just to test, can you try logging in from another computer?

 

[sfchampeau]

Yes, I forgot to mention this was the first thing I did was to try on another computer was well as another browser.

Opera, Firefox, and Chrome.

Regards,
Steve

 

[sfchampeau]

Also, want to clarify that this is version debian-8.6.0-amd64-netinst-3cx.iso.

 

[MichaelB_3CX]

Could you please confirm that 3CX Management Console service is running?

I see you are a linux user, so type this pls
service 3CXPhoneSystemMC01 status
or
top -u phonesystem

Confirm that Management Console is running.

 

[nb]

Can you also post specs of machine?
Whoever has this problem, post specs CPU Memory and type of disk

 

[sfchampeau]

Nickybrg thanks for the reply.

Yes, the service is running:
service 3CXPhoneSystemMC01 status
● 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; enabled)
Active: active (running) since Wed 2016-11-02 21:59:22 PDT; 3min 56s ago
Main PID: 569 (ManagementConso)
CGroup: /system.slice/3CXPhoneSystemMC01.service
└─569 /usr/lib/3cxpbx/ManagementConsoleJS -p /var/lib/3cxpbx/Instance1/Data/Http/webroot

System is a quad core with 4 gb of memory, 250 SSD hard drive and is running 3xzV15 Debian as a guest operating system on VMworkstation 12.1 with 1 core, 1 gb, and 20 gb of space.

Now here the interesting thing I just reload the old virtual machine that was giving me troubles, but I renamed the virtual machine from 3cx beta to 3cx beta1 because I'm currently working with a clean copy for testing also note the IP Address changed. The bad copy is now working and I'm able to access via the web console.

So, I followed the same steps to break it.

I entered an extension 200 and passcode it failed to login. I then tried to login with my Admin login and I received Server Error. I then cleared my browser chrome as well as I tried Opera to login via my Administrator and I received Server error as well as I stopped virtual machine and restart vmworkstation it still failed to login as Administrator.


Here is status
● 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; enabled)
Active: active (running) since Wed 2016-11-02 21:59:22 PDT; 18min ago
Main PID: 569 (ManagementConso)
CGroup: /system.slice/3CXPhoneSystemMC01.service
└─569 /usr/lib/3cxpbx/ManagementConsoleJS -p /var/lib/3cxpbx/Instance1/Data/Http/webroot

Nov 02 21:59:21 kimbatel sudo[707]: phonesystem : TTY=unknown ; PWD=/var/lib/3cxpbx ; USER=root ; COMMAND=/usr/bin/apt-get update -o Dir::Etc::sourcelist=sources.list.d/3cxpbx.l...ist-Cleanup=0
Nov 02 21:59:21 kimbatel sudo[707]: pam_unix(sudo:session): session opened for user root by (uid=0)
Nov 02 21:59:22 kimbatel systemd[1]: Started 3CX PhoneSystem 01 Management Console.
Nov 02 21:59:24 kimbatel sudo[707]: pam_unix(sudo:session): session closed for user root
Nov 02 22:00:35 kimbatel sudo[785]: phonesystem : TTY=unknown ; PWD=/var/lib/3cxpbx ; USER=root ; COMMAND=/usr/bin/apt-get update -o Dir::Etc::sourcelist=sources.list.d/3cxpbx.l...ist-Cleanup=0
Nov 02 22:00:35 kimbatel sudo[785]: pam_unix(sudo:session): session opened for user root by (uid=0)
Nov 02 22:10:59 kimbatel sudo[950]: phonesystem : TTY=unknown ; PWD=/var/lib/3cxpbx ; USER=root ; COMMAND=/usr/bin/apt-get update -o Dir::Etc::sourcelist=sources.list.d/3cxpbx.l...ist-Cleanup=0
Nov 02 22:10:59 kimbatel sudo[950]: pam_unix(sudo:session): session opened for user root by (uid=0)
Nov 02 22:12:02 kimbatel sudo[1008]: phonesystem : TTY=unknown ; PWD=/var/lib/3cxpbx ; USER=root ; COMMAND=/usr/bin/apt-get update -o Dir::Etc::sourcelist=sources.list.d/3cxpbx....ist-Cleanup=0
Nov 02 22:12:02 kimbatel sudo[1008]: pam_unix(sudo:session): session opened for user root by (uid=0)
Hint: Some lines were ellipsized, use -l to show in full.

 

[sfchampeau]

More info I moved the virtual machine 3cxV15 Debian (running VWworkstation 12.1) to another PC started it up and I was able to login Admin via the webconsole.