Solved V16 - 18 upgrade debian

[pbomboy]

My latest update failed. Are there any troubleshooting tasks I can perform>

 

[Saqqara]

Is the 3CX hosted in the web, or internal hosted ?

 

[pbomboy]

My latest update failed. Are there any troubleshooting tasks I can perform>
View attachment 24282

Web - Amazon Lightsail. I was wondering if this was a size issue. I am using the smallest package with a 40 GB HDD.

 

[ChrisC_3CX]

To first better understand the situation:

• How was this PBX deployed to begin with, was it via the 3CX PBX Express(Customer portal wizard)?
• Is the instance compliant with our hardware requirements?
• Did you receive an email with more information regarding the failed upgrade?
• Is the PBX currently just still running on v16 with nothing changed?

 

[pbomboy]

Portal wizard. Meets system requirements.
The attachment is the only email I got.
Yes, it's still running v16

 

[ChrisC_3CX]

The attachment is the only email I got.

Which attachment? Are you referring to the screenshot taken from the management console included in your first post?

You should have received an email to the administrators email address defined in "Settings >> Email >> Notifications" that also contains an attached log. Can you check the administrator's email and also make sure that the SMPT test passes in "Settings >> Email"?

 

[pbomboy]

I made a change and entered a different email. Not sure why it was not receiving email. I will retest, when staff leaves for the day.

Thanks

 

[ChrisC_3CX]

If you have not rebooted the machine you can also check for the following log file:

/tmp/UPDATE.log

It's contents might shed some light on the matter.

 

[pbomboy]

What I learned was there were software dependences missing on the Linux Distro. I tried to manually repair them. I finally did a reinstall and restore. Now I am on V18. Thanks for all your help!

 

[ChrisC_3CX]

Brilliant!

Glad to hear you managed to identify the cause!