Solved V16 - after migration issue

[WoPu]

I have moved from V15 to V16 on Linux, and it seemed all went fine, however there is an issue with exisiting extensions, I can't edit them, when click on OK just nothing happenes. It works fine with newly created extensions, but with old extensions nothing can be done,I treid various things with one extension, I have:

1. exported and imported back
2. regenerate just in case
3. deleted and created extension from scratch

No matter what I do with the extension it can't be edited after it was imported back or created

tried with different browsers and different computers, no change.

Thanks

 

[JohnS_3CX]

Hi WoPu,

Just curious are logged in as the system admin, or are you logged in as a user with management console rights?

 

[WoPu]

System admin

 

[JohnS_3CX]

Were you on V15.5 SP6 or on an earlier update of V15?

Can you delete the phone on one of the problematic extensions and see if it will save the change?

 

[WoPu]

This extension only uses 3cx softphone, so no, even whan softphone is off and ext is offline I can't do any changes, as if restoring from backup locked all exisiting extensions

 

[WoPu]

Resolved. I have restored some historical data yesterday in Ivr folder, prompts and voicemails. Re-applied correct permissions on Ivr recursively and it started working correctly


Thanks

 

[JohnS_3CX]

You're welcome, I'm glad it was resolved