v16 phone app not signaling calls for newly created user

Status
Not open for further replies.

accipo IT

Customer
Joined
Feb 25, 2021
Messages
2
Reaction score
0
Some users still use the v16 app because our busylights are incompatible with v18 desktop app.

Our Problem: newly created users wont receive incoming calls in their apps, but our hardware-phones are ringing. same app with an old-users-config shows incoming calls.
Old .3cxconfig files contain "<RTPTransport>0</RTPTransport>", same value if i send the user a new mail. For new users it is always "<RTPTransport>1</RTPTransport>".. When changing this from 1 to 0 the app signals calls for new users.

Where exactly in the UI can i set this value for the new users?
What values are possible and what do they exactly do? (found some people set it to 2 while solving other problems.)
 
This is what you are looking for:

1661256061518.png
 
  • Like
Reactions: accipo IT
Perfect! Thank you!
 
Status
Not open for further replies.

Forum statistics

Threads
112,351
Messages
592,036
Members
165,514
Latest member
megalmazan