Solved V16 to V18 upgrade failed GoogleCloud

[ryanbirkwood]

3CX Version - 16.0.8.9 Enterprise
GoogleCloud via PBX Express

Hi,

I have just tried to update an instance from v16 to v18 and it has bricked completely. After leaving it 2 hours the system is completely unresponsive. I am unable to SSH to this also via the google cloud console. Can this be recovered? I have taken a backup so it can be restored but didn't backup the call recordings so ideally would still like to get some access.

Thanks

Ryan

 

[Agathocles Prodromou]

Hi @ryanbirkwood ,

What you can try is power off the "bricked" instance and remove (NOT DELETE) the disk from it.

Then attach that disk as secondary on another instance. Mount the second disk and you should be able to access the filesystem. Depending on what happened, you may or may not find the files you are looking for.

P.S: We always recommend taking a full offsite backup before upgrading. (+ VM)

P.S2: If you ever want to take the burden of managing your PBX instance off your shoulders, you can always try Hosted with 3CX in which case we take care of the updates/upgrades for you (given that it is available in your region)

 

[ryanbirkwood]

I'll try this and let you know how it went.

Thanks for you help

 

[ryanbirkwood]

Hi,

To let you know, I managed to mount the drive and restore all the call recordings. All back up and running now thankyou.

Ryan

 

[ChrisC_3CX]

Glad to hear you managed to get this resolved!

Please feel free to start a new thread should you need anything else!