V16, Update 7 Alpha Sports FB & SMS Business Messaging and Live Chat Improvements

[RickG]

Thanks @StefanW . I forwarded on your suggestion to SMS Broadcast (who we've spent more than 10k with last year), but they've reported back that you're not open to more than the 2 suppliers right now?

Really keen to use this, as is SMSBroadcast.

 

[StefanW]

I can see no Interop ticket from this company...

 

[diversified1]

so whats the ETA on Teams integration for V16 since we're mentioning facebook chat & other SMS integration. I don't believe linking the M365 integration will add the teams groups for the users and just add contacts via email and display name. Any idea when and how we will be connecting Teams w/ a 3CX SBC or connection to allow teams users to receive 3CX to receive and respond to Teams messages,

 

[N_G]

there is no ETA on teams integration, its just under consideration. If its feasible via standards then its something we will do in time. Already said this in the several threads. Message integration with teams will not happen, its only for calls.

 

[Connexium Partner]

Hello,

How in the world can you initiate a new SMS message with the Windows client?

With the windows client, I can read incoming messages or SMS thread previously initiated with the Web Client. But I cannot send a SMS message to a new phone number with the Windows client.

Thank you!

 

[cobaltit]

so whats the ETA on Teams integration for V16 since we're mentioning facebook chat & other SMS integration. I don't believe linking the M365 integration will add the teams groups for the users and just add contacts via email and display name. Any idea when and how we will be connecting Teams w/ a 3CX SBC or connection to allow teams users to receive 3CX to receive and respond to Teams messages,

There really is no such thing as Teams integration for the PBX. Teams is speaking a whole different language. And there really is no benefit to 3CX 'integrating' with Teams because that's just a stepping stone to replacing 3CX with Teams. Really the only niche for 3CX and Teams integration would be people who really want Teams but are too cheap to pay for for Teams licensing for the entire organization. Otherwise is just a transition tool. And a number of providers can already do basic integration with Teams/3CX via the SIP trunking provider so you can have extension to extension calling. We have that capability but it's rudimentary at best. I suppose 3CX could try to write some integration between 3CX chat client and a teams channel, but again, what for. Teams for chatting is free so I don't see why everyone wouldn't just use Teams for chatting. Heck, I can't remember the last time I used 3CX chat.

 

[N_G]

@cobaltit - I agree... with a sidenote . I think if you are using Google Gsuite or Ms 365 then for internal communication it makes sense to use the chat included with those packages. But for external communication with customers or if you don't use gsuite or office (which is very much office based document collaboration and not all companies need this) then 3CX will do fine. Granted though its not the best chat in the market.... but we can be the best at handling customer chat communication and this is our direction.

 

[cobaltit]

Good point Nick. I was thinking strictly as an internal tool and pretty much our entire customer base is on one of those two platforms. I'm sure 3CX is fine for folks without either, and I think the inclusion of SMS and eventually RCS will drive more chat usage through 3CX.

 

[JMG]

Hi All,
3CX management confirmed to me that a function to disable an extension to have access to Company Contacts was in 7a.
I have installed a test environement with this version and I don't find how to use this new function.
Could you please help by advising which steps have to be followed?
Thank you

Dear All,
I see that the debat for SMS is followed with pation. Would you have any answer regarding my request above?
Thank you

 

[Kobo Williams]

I'm using Flowroute and when I run the TEST for the SMS configuration, I get the following error -

"The PBX is not reachable via the Internet. Ensure that all necessary ports are open and that the firewall check is successful. The error code received is: UNABLE_TO_VERIFY_LEAF_SIGNATURE"

The Firewall check comes back fine, I'm not sure what's wrong here. Any help appreciated!

 

[cobaltit]

I'm using Flowroute and when I run the TEST for the SMS configuration, I get the following error -

"The PBX is not reachable via the Internet. Ensure that all necessary ports are open and that the firewall check is successful. The error code received is: UNABLE_TO_VERIFY_LEAF_SIGNATURE"

The Firewall check comes back fine, I'm not sure what's wrong here. Any help appreciated!

Might be this. I don't think the firewall checker covers this.

 

[mhemmes]

I'm having the same problem, same provider and setup. My system is using port 443 for access and is working fine otherwise, but I still get this error and no inbound SMS, I was able to get a message to send out though.

 

[amir_]

Got it to link up to Flowroute, but only able to send SMS through the web client, but not able to receive any. Triple-checked settings (especially the callback URL) and not seeing what would be causing inbound messages not to work.

What call back URL should we be using to configure the Flowroute integration?

 

[amir_]

So I have the same issue - OUTBOUND works fine but INBOUND doesn't work.

How can it possibly be that each 3CX customer would configure their 3CX - Flowroute integration with this:

4. Go to "Preferences" > "API Control" and enable "SMS". Paste the URL from below and press “Save URL”/”Update URL”:

https://messaging.3cx.com/v1/webhook/64KSF-1VLQB-N7WGD-H9FWB-T138C/flowroute/sms/5x9an8c63wrq

That URL "callback" address publishes the text:
I'm a teapot

What is the CORRECT URL that we should use when integrating 3CX with Flowroute? It should point to our on-prem 3CX instance obviously.

 

[Evolute IT]

That callback URL (actually a webhook for inbound messages) is different for each provider and even instance of the provider. It is linked to your system.

If you have issues with inbound: did you configure your SMS DIDs with the +1 in the Messaging -> Route section?

 

[Kobo Williams]

Might be this. I don't think the firewall checker covers this.

Thanks so much, this helped me resolve the issue. I am using a Digicert certificate and I tracked it down to not having the intermediate certificate added. I concatenated the intermediate cert. in with the root and it is now working!

 

[mhemmes]

Thanks so much, this helped me resolve the issue. I am using a Digicert certificate and I tracked it down to not having the intermediate certificate added. I concatenated the intermediate cert. in with the root and it is now working!

Thank you for pointing me down the right path, I didn't realize the NGINX strips out the intermediate. I followed the post from @CBUTLER with simple instructions on how to add this to your existing PEM file:
https://www.3cx.com/community/threa...ediate-certificate-from-ssl.45167/post-182479

I'll add that, in order to get the referenced bundled CRT file from GoDaddy, when you goto your SSL management page, choose to download your cert as "Other" from the system type. This will give you a zip file with the CRT bundle that you can use with CBUTLER's instructions.

Some extra tips: Make a backup of your PEM like CBUTLER says, but then just open notepad as an admin, and goto File->Open, directly accessing the PEM file, paste the GoDaddy certificate bundle contents to the bottom of your 3CX PEM and save.

All is working now and the SMS test is now passing.

 

[palomaglobal]

• Continue reading the Original Blog Post.

Hi All,

This update is great; however, I am currently demoing this product to a client with a Profession 4 channel license. We are running into a hiccup over Telnyx SMS and 3CX.

The issue is that we cannot begin an SMS chat. We can only begin internal chats and internal group chats. I tested this on Enterprise 4/8/16 and on Profession 8/16 without issue. This seems rather odd as Pro/4 licenses are also Professional licenses.

We are running on GCP, tried a prebuilt 3CX license and migrated in via backup. No joy.

Tried a 3CX manual Compute Engine and the same. No joy.

Attached is a screen capture. As you can see we can receive and even reply to messages that are received and not initiated.

Before one says that this is likely an API issue. Note that the API is responding just fine. This is not a difficult integration. We are running off of Telnyx and have been clients with them for nearly 7 years. This integration is seems great in theory but is not working fully.

Not being able to initiate an SMS is not good. Perhaps this is a 4/Pro license problem? 3CX please advise.

 

[Evolute IT]

Hi All,

This update is great; however, I am currently demoing this product to a client with a Profession 4 channel license. We are running into a hiccup over Telnyx SMS and 3CX.

The issue is that we cannot begin an SMS chat. We can only begin internal chats and internal group chats. I tested this on Enterprise 4/8/16 and on Profession 8/16 without issue. This seems rather odd as Pro/4 licenses are also Professional licenses.

We are running on GCP, tried a prebuilt 3CX license and migrated in via backup. No joy.

Tried a 3CX manual Compute Engine and the same. No joy.

Attached is a screen capture. As you can see we can receive and even reply to messages that are received and not initiated.

Before one says that this is likely an API issue. Note that the API is responding just fine. This is not a difficult integration. We are running off of Telnyx and have been clients with them for nearly 7 years. This integration is seems great in theory but is not working fully.

Not being able to initiate an SMS is not good. Perhaps this is a 4/Pro license problem? 3CX please advise.View attachment 19227

You need to enable SMS sending under the extensions. It's at the bottom of the General tab.

 

[palomaglobal]

You need to enable SMS sending under the extensions. It's at the bottom of the General tab.

I missed that in the setup, thank you for making that clear.

A quick question on the same topic. Is there an update for the 3CX Client for Android to be released? I see that I can respond to messages but cannot initiate them unless within the domain.com/webclient interface.

Thank you for the quick response on this matter. Much appreciated, we will be demoing monday!