V18 FXS/DECT error

[GSSC]

Since upgrading to V18 from V16 we are unable to edit any phones in the FXS/DECT section. All other user/phone extensions are working fine. No custom templates are used.

Is there something we missed?

 

[JohnS_3CX]

Did you have any custom FXS templates on your system before the upgrade? (we have to be sure just in case)
If any entries were created which are now invalidated after upgrading and removing the custom templates, it could cause this issue.

Could you also please tell us some more details, like how exactly did you perform your upgrade on this system?

 

[GSSC]

Did you have any custom FXS templates on your system before the upgrade? (we have to be sure just in case)
If any entries were created which are now invalidated after upgrading and removing the custom templates, it could cause this issue.

Could you also please tell us some more details, like how exactly did you perform your upgrade on this system?

No custom templates have been used, I also did a search via command line and there are no custom templates.

We did the upgrade through the web portal.

 

[ivank]

Please set activity log level to Verbose in MC, go to that page again, then download 3CXManagementConsole.log and send to me in a private message.