V18 Update 1 Beta 2: Now with Yealink Headset Integrations

[John Doheny]

Sennheiser is the headset integration provided as part of Standard license. As a result what you get is the correct list based on your active license.

thanks - was not aware that headset integration was restricted to license level - is this something new?

 

[jed]

was not aware that headset integration was restricted to license level - is this something new?

No it is not new, think EPOS | Sennheiser integration came with v15.5, or beginning of v16, in standard, and the other (Plantronics / Jabra) was only offered in PRO/ENT (for the WEBClient Integration)

 

[kent3]

Any news on when the 3CX support/ticket system will be introduced, which SP can we expect it? Excited to test it out.

 

[xantip]

What is your license. I am guessing is Standard. Correct ?

That is correct.
Read the rest of the replies, you need a Pro licenses for the other ones.

Is this info somewhere on the main 3CX site?
I can't find it.
Would be nice to find this info at https://www.3cx.com/sip-phones/ or in a license version comparison.

 

[SteveITS]

license version comparison

Good point, I pulled up the 3CX comparison page and all 3 have "headset integration" checked.

 

[thomas.dejong]

Hey Guys,

Question, as far as i can see this wont work with the wh66 and 3cx.

I need a solution that allows me to see on the headset's dock who is calling.
Therefore I tried the wh66 but that was an epic fail.

Is there a headset with a dock that allows me to see caller information.

For who want to know why i dont watch my screen when someone is calling.
me and our customers all work in a RDS, so we have the webclient open communicating with the local 3cx client.

 

[ChrisC_3CX]

@thomas.dejong
This has been answered here: https://www.3cx.com/community/threads/headset-questions-what-to-pick-caller-info-on-dock.85695/

 

[thomas.dejong]

@thomas.dejong
This has been answered here: https://www.3cx.com/community/threads/headset-questions-what-to-pick-caller-info-on-dock.85695/

Patrick from your office told me to ask the question here aswel, sinds here are the developers of the plugins working with headsets. and i never bet on one horse

 

[modem7]

Are we able to minimise on system start yet on this version?

I'm on 18.5.28 and it's still not an option.

 

[sofnisys]

Hi the dial from the pad of yealink w66 is not working after upgrade to 18.0.302. Any idea? It was working well before.
Thanks

 

[NickD_3CX]

Hi the dial from the pad of yealink w66 is not working after upgrade to 18.0.302. Any idea? It was working well before.
Thanks

The dial from the pad is not meant to work (...at least not yet). The integration for the time being covers the control buttons for answer/hangup/etc...

 

[Constantinos Constantinou]

Hello @sofnisys ,

Due to adjustments that we did with the headset integration (based on Yealink guidelines) to support MS Teams answering client priority, the dial from Yealink pad will not be supported for now.

This is something that Yealink is aware off. Unfortunately it is not something that we control.

 

[sofnisys]

The dial from the pad is not meant to work (...at least not yet). The integration for the time being covers the control buttons for answer/hangup/etc...

Hi Nick, I confirm you It is working with version 18.5.28 after update it stopped working. I can reproduce it

 

[sofnisys]

Hi Nick, I confirm you It is working with version 18.5.28 after update it stopped working. I can reproduce it

The new version 18.7.7 is not working

 

[Constantinos Constantinou]

@sofnisys check my comment above

 

[sofnisys]

@sofnisys check my comment above

Wow what a bad a news, even by using uc? 100 w66 deployed and this feature was a key. mmhh it is not good at all.

 

[Constantinos Constantinou]

Indeed is a feature that we would like also to have as part of the headset integration.

You can reach Yealink Support Team (https://support.yealink.com/) to check the status in regards to this issues.

From our end we are pushing Yealink team to support it in future updates, but is important also to have pressure from the customers perspective.

 

[sofnisys]

Indeed is a feature that we would like also to have as part of the headset integration.

You can reach Yealink Support Team (https://support.yealink.com/) to check the status in regards to this issues.

From our end we are pushing Yealink team to support it in future updates, but is important also to have pressure from the customers perspective.

Yep all ready done

 

[sofnisys]

Indeed is a feature that we would like also to have as part of the headset integration.

You can reach Yealink Support Team (https://support.yealink.com/) to check the status in regards to this issues.

From our end we are pushing Yealink team to support it in future updates, but is important also to have pressure from the customers perspective.

Message from Yealink:

For your requirement, I checked with our PM team and they told me that we are doing dial pad integration with 3CX now, the expected release time is Q1 2022.

I will feed you back at once if the new one is released.

Please wait patiently.

 

[Constantinos Constantinou]

Hello @sofnisys ,

Indeed this is the target date that we have also from Yealink