v18 upgrade from prior verson - softphone issue not working after one call

[flagtagaz]

I had an issue with phones in a ring group not being able to pickup after the 2nd call in. Worked fine for the first one.

Info: Enterprise license, google cloud host, debian 10, 4 simultaneous calls. so we are a smaller setup.

Fix: Delete user and account from smart phone, re-setup with QR code. So far seems to be working (minutes and tests from three outside lines to three extensions for two calls).

 

[Naveen | Cal4care]

Hi flagtagaz,

How many users added in to the Ring Group and what is the "Ring Strategy" selected?

Please note, in the Ring Group if all users are busy or not registered then the call will go to "Destination if no answer".

Did you try 3CX Call Queue instead Ring Group? Call Queues allow calls to be queued, so that agents can take calls when they are available. If all agents are busy, calls are kept waiting until an agent is available.
Note: Queue members must be logged in a call queue to start answering calls.

 

[ChrisC_3CX]

@flagtagaz

The behavior you describe should not occur and the fix you provided should not have been required. That said, please keep an eye on it and let us know if this resurfaces. If it does and you wish that we look into it, I'd recommend not taking any action to resolve it until we're able to identify the cause. This of course provided that leaving it that way is not too disruptive.