Solved v20 Bug - Call Forwarding to RG Extension unavailable

[Stampy]

On initial configuration of extensions i was able to set a Ring Group as the "Forward To" On Unanswered and Busy conditions.
However now when I go in to add another extension and try to make the behaviour similar it does not allow me to see the Ring Group as an extension option. I have check Extension Number and System Extension too both show "No items found"

 

[TheodorosG_3CX]

You need to select to forward to System Extension and then search for the Ring Group.

 

[Stampy]

You need to select to forward to System Extension and then search for the Ring Group.

I did try with both options as i suspected it should be under System Extension however I get the same result.
See below;

 

[TheodorosG_3CX]

Is the ring group listed in the drop down list?

 

[Stampy]

Is the ring group listed in the drop down list?

Beat me to it, was about to post the drop down;



Assume it should show all RGs and IVRs ?

 

[TheodorosG_3CX]

Can you please go to your Ring Group, try to make one change, for example change one agent and press to Save. Does it still not show in the drop down list?

 

[Stampy]

Can you please go to your Ring Group, try to make one change, for example change one agent and press to Save. Does it still not show in the drop down list?

I have made a change to the existing Ring Group. As suggested added a user and saved.
Still cannot see in the Drop Down for Extension or System Extension.

I also created a new Ring Group with the same results. Cannot see it in the drop down.

 

[TheodorosG_3CX]

Please also go to System<<Options and ensure that the option to "Hide System Extensions" is not enabled.

 

[Stampy]

Please also go to System<<Options and ensure that the option to "Hide System Extensions" is not enabled.

Bingo!
Disabled this option and I can now select the Ring Group.
Would it be wise to re-word the option or perhaps have a tooltip advising of the repercussions?




Also to continue on with this; From Call Forwarding I select System Extensions and choose the ring group and save the user. When going back into look at the Call Forwarding again the option has changed from "System Extension" to "Extension Number". It still lists the Ring Group as the forward number so I assume functionality is not affected.
Unsure if that is intended or if it should still read System Extension, just thought I'd mention it.

 

[TheodorosG_3CX]

This option besides the 3Cx Phonebook will not show also presence for the system extensions so in this case you are not able to select. As for the other report that after the save it turns to extension number, i have also tried from my side in multiple installations but could not replicate. Can you please access the browser in incognito mode and make another attempt?

 

[Stampy]

This option besides the 3Cx Phonebook will not show also presence for the system extensions so in this case you are not able to select. As for the other report that after the save it turns to extension number, i have also tried from my side in multiple installations but could not replicate. Can you please access the browser in incognito mode and make another attempt?

All good. Tried incognito and that worked.
Cleared cookies from existing browser and now working A Ok. Showing "System extension" as expected.
Thanks!

 

[TheodorosG_3CX]

Glad to know this is resolved