v20 Call Reports

[cpe90]

In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter.
In v20, it seems like I can only do a report on one CQ at a time.
Am I missing something?
Is there a way to select multiple CQs in the v20 reporting filter?
Greatly appreciate your help.

 

[AbdullaR_3CX]

Hello @cpe90 ,
Yes you can set many filters for your reports in V20, so basically you can add more than one queue and define the call status (Answered or unanswered)

 

[cpe90]

Weird.
How did you get it to work?
I'm in the same place, and I can only pick one, no matter what.
I have tried both the PWA and a browser.

 

[AbdullaR_3CX]

Weird.
How did you get it to work?
I'm in the same place, and I can only pick one, no matter what.
I have tried both the PWA and a browser.


View attachment 47811

Hello @cpe90
am not sure of which version you are, but am using Version 20, Update 6 RC, Build 20.0.6.675, its still RC and its not recommended for production environments just yet.

Once Update 6 is officially released, this multi-selection option should become generally available.

 

[cpe90]

Hello @cpe90
am not sure of which version you are, but am using Version 20, Update 6 RC, Build 20.0.6.675, its still RC and its not recommended for production environments just yet.

Once Update 6 is officially released, this multi-selection option should become generally available.

That's why. Glad I'm not crazy.
Thank you for that info.

I'm in production, so I don't have U6.
I'm still in U5 (Build 551 Release).

@3CX
Can you guys hurry up with U6, please?
I lost count of how many times the management peers have yelled at me since I was "forced" to upgrade to v20 or lose support. Lol.
I laugh it off now, but it's really, not very funny.