v20 Departments and Holidays

[messagesonhold]

Getting ready for our v20 migration, could you please confirm I've got this right?

• Only 1 Dept per User is recommended
• Depts that share office hours must be configured individually (i.e. repeat setup of the exact same hours for every dept)
• Depts that share holidays must be configured individually (i.e. repeat setup of the exact same holiday for every dept)

Is this right? I feel like it'll be very time consuming to have to repeat adding "Australia Day" for example to every single Dept we have in Australia, or if we have a company event, etc.

I could and probably will just ignore the recommendation of one dept per user and keep all Aus users in "Default", but this feels like something that would be a common scenario so just wanted to confirm what others are doing and if there's a better way while keeping with the 1 dept/user recommendation?

Thanks!
Mike

 

[TheodorosG_3CX]

This depends on each office configuration.
For example, if there are multiple departments in an office or organization which are working on different hours then yes each departments must have specific users and then route the calls based on department.
Since all users are on the same Office Hours and Holidays there is no need to create 1 department per user.