v20 Hosted - Unable to park calls

[slightlyevolved]

After the v20 upgrade, call parking is completely broken, both with our Fanvil X6U phones, or our Yealink T5x phones.

By pressing the programmed keys for SP1/SP2, will fail. Using the BLF key just results in an error message (using the Fanvil phones as the example) on the phone saying "Park Failed".

We're using hosted 3cx with debian SBC. Mostly Fanvil X6U phones with a couple of Yealink T5x series and mobile phone apps.

Anyone else seeing issues like this?

 

[SnakeRiverWebDevelopment]

user must be Reception, Manager, Owner or System Owner to park and unpark calls.
https://www.3cx.com/docs/manual/access-roles/

 

[slightlyevolved]

Did the rights levels change with v20? I gave all these rights back on V18 and it has been working without issue until the update to V20.

I'll double check those settings... well, once I find them again in the new dashboard. ;P

 

[SnakeRiverWebDevelopment]

Did the rights levels change with v20?

Yes, I ran into the same issue

 

[SteveITS]

I gave all these rights back on V18

You set the users to Receptionist?

3CX has posted they will add back the "park calls" option in v20 RC3.

 

[slightlyevolved]

On v18, most were users with the users group having rights to park/unpark and transfer calls enabled.

After the above post, I changed everyone to receptionist and that resolved the issue. Well, kind of. I lament the loss of the rights granularity. Good to hear that they realized this is an issue.

 

[TheodorosG_3CX]

You may also check the Access Roles Guideline for further clarification.