V20 - Inbound Rules?

[ProudCanadian]

Has there been any word on if the Inbound Rules page will be returning? I have a large number of DID's in my system and have become dependant on that page for managing them.

 

[rmauer]

I'm confused by this thread, is CID Rules the answer or is Inbound Rules still being brought back? Inbound rules gives people working on a phone system one spot to look to find the start of any inbound call flow on the system, without it we maybe looking all around for it ex: Users, Call Handling, CID Rules, Call Flow APPs, etc. *Even if its read only, one spot to show what was setup elsewhere it would be helpful.

 

[SteveITS]

I don't have a v20 handy but on the webinar today Nicolas said there was an assigned DIDs report accessible from the dashboard, I think he said in the upper right? To show where the DIDs were assigned.

 

[rmauer]

I don't have a v20 handy but on the webinar today Nicolas said there was an assigned DIDs report accessible from the dashboard, I think he said in the upper right? To show where the DIDs were assigned.

I took a second look and found that.
It does show the DIDs that are assigned to a digital receptionist.
We don't have much on this system yet but that appears to be the overview I was looking for.
Thank you

 

[dzastin]

+1
We have many user extensions with assigned DIDs and different In-Office/Out-of-office routes.
When In office - ring user phone, out of office - route to IVR.
In v18 this is easily configured with Inbound rules
In v20 I can't find how to configure this. As a workaround - create a bunch of 'dummy' ring groups or departments 1 per user extension. But that doesn't looks right to me.
Am I missing something? Or maybe In-office/out-of-office routing at extension level will be added later?

Still no response to this?

 

[bitn2]

Still no response to this?

This is configured on extension level. You need to configure Avaiable and DND status and set "use global office hours" or specific one for the extension.

 

[NicholasP_3CX]

I don't have a v20 handy but on the webinar today Nicolas said there was an assigned DIDs report accessible from the dashboard, I think he said in the upper right? To show where the DIDs were assigned.

Indeed I did!

 

[dzastin]

This is configured on extension level. You need to configure Avaiable and DND status and set "use global office hours" or specific one for the extension.

So in an example on our 3CX instance we have a bunch of DIDs setup that are not tied to a specific user, such as toll free DIDs and other shared DIDs that are bring routed to Ring Groups or Call Queues. Would we in V20 have to set these up as users and then lose the granulated control we currently have over these Inbound Rules?

 

[SweetAction]

So in an example on our 3CX instance we have a bunch of DIDs setup that are not tied to a specific user, such as toll free DIDs and other shared DIDs that are bring routed to Ring Groups or Call Queues. Would we in V20 have to set these up as users and then lose the granulated control we currently have over these Inbound Rules?

No, you can tie the DIDs to the Ring Groups or IVRs in V20 still.

 

[KMU]

This is configured on extension level. You need to configure Avaiable and DND status and set "use global office hours" or specific one for the extension.

In our case in/out-of-office routing should not be available for users to change. But we can't deny users to edit their forwarding rules either, because those are used and changed during working hours, according to users' needs.
Particularly, DND status is used for other purpose - to redirect incoming calls to 'deputy' colleague, when user should not be disturbed.
So, my initial question remains. Will In/out-of-office routing at extension level be returned later?

 

[bitn2]

It is at extension level allready... I think you are talking about inbound rules? Than the answer is no.

 

[matjaz]

This is configured on extension level. You need to configure Avaiable and DND status and set "use global office hours" or specific one for the extension.

This is not acceptable. Many of our users have O365 sync and they're set as DND when they have an event on their calendar. I can't use DND for out-of-office routing.

It's like @dzastin said - currently the only solution is to create a dummy RG, Queue or IVR for each inbound rule and then configure out-of-office routing there... Which is simply just not a good solution at all.

3CX should really think about adding this to Users as well:

 

[NicholasP_3CX]

This is not acceptable. Many of our users have O365 sync and they're set as DND when they have an event on their calendar. I can't use DND for out-of-office routing.

It's like @dzastin said - currently the only solution is to create a dummy RG, Queue or IVR for each inbound rule and then configure out-of-office routing there... Which is simply just not a good solution at all.

3CX should really think about adding this to Users as well:

View attachment 41801

The user routing is done via the forwarding rules. The user will change status according to the breaks and office hours. When the user is out of office, they will go to the DND routing.

 

[adamsabido]

You can "export" the trunk, edit and reimport the XML file.
View attachment 39705

Hello, thanks for responding, sorry I've only just seen it. Exporting a previous gateway and importing was what we did in the end. Neither are an ideal solution though, feels like we're being forced onto something which isn't finished.

 

[PrismPC]

I took a second look and found that.
It does show the DIDs that are assigned to a digital receptionist.
We don't have much on this system yet but that appears to be the overview I was looking for.
Thank you

I'm stuck I have a website trying to send me an OTP to my main voice line which is going to a Digital receptionist. Normally in 18 I redirect this to my ext, get the OTP code than revert it back to the digital receptionist. I'm stuck here and I can't seem to do this now.

 

[Lee Cramman]

I'm stuck I have a website trying to send me an OTP to my main voice line which is going to a Digital receptionist. Normally in 18 I redirect this to my ext, get the OTP code than revert it back to the digital receptionist. I'm stuck here and I can't seem to do this now.

Use the web client to pick the call up without making any config changes - under "Panel", right click the call and choose "transfer".

Assuming you have the correct access rights...

 

[PrismPC]

Use the web client to pick the call up without making any config changes - under "Panel", right click the call and choose "transfer".

Assuming you have the correct access rights...

Thank You, can I ask you to elaborate on this please? If a call is made to the main line it will go to the digital receptionist (I normally temporarily put this to my extension before requesting the OTP) If I'm logged in on the main screen with Admin, how can i see incoming calls and how can I transfer them to my extension as soon as it gets in.

When I go to call handling I see my SIP provider there and the main number, when I click on this I see a virtual extension (digital receptionist) and it's greyed out and this can't be changed.

 

[Curtis C]

Indeed I did!

View attachment 40326

For the life of me I do not see this any where. I am sure it is a ME problem. I am looking on our NFR license Version 20.0 Update 2 (Build 715 Release)

 

[SteveITS]

@PrismPC If you are looking at the Panel tab/page you should see the call.

@Curtis C In 20u2 there is Inbound Rules under System under Admin/Reports, is that what you're looking for? Things have moved around a bit...

 

[Curtis C]

Thank you! I see the 2 new rules that I put in for test purposes. But not the ones imported from V18. Perhaps because they are not set up the V20 way. Appreciate you assistance

 

[PrismPC]

On them main panel (web based page) I see active calls when I click that I see the active calls the only option i have here is to end the call not to forward it.