V20 U3 Google Transcription issues

[info-res]

Hi all,

We upgraded to v20 sometime back and obviously transcription was no longer available. We've recently upgraded to update 3 and reconfigured it to work with Google voice to text transcription. Voicemails successfully land in the Google bucket, and the v2 API reckons it's successfully transcribing them but emails out from 3CX that should be using said transcription are blank. The v2 API doesn't support logging at the moment so I cant confirm if it's an issue on that end beyond the API telling me it has a 100% success rate right now.

Has anyone else experienced this?

Thanks!

 

[David B. Kite]

We just noticed this on a server that was using google voice with v18. After upgrading to v20 u3, the transcription on voicemails stopped working. We switched it to OpenAI wispersync to get it back up and going.

 

[NicholasP_3CX]

We just noticed this on a server that was using google voice with v18. After upgrading to v20 u3, the transcription on voicemails stopped working. We switched it to OpenAI wispersync to get it back up and going.

The Google Transcription in Version 20 is using a different Google API. We are using Google speech V2. To set it up, please see the following guide https://www.3cx.com/docs/manual/google-speech-api-v2/

 

[David B. Kite]

The Google Transcription in Version 20 is using a different Google API. We are using Google speech V2. To set it up, please see the following guide https://www.3cx.com/docs/manual/google-speech-api-v2/

Thank you so much, Nicholas. I was using a 4-year-old service account, so it most likely did not have the correct roles.

I did create a new service account with the specified roles, created a key, applied the key, and the voicemails do not have any transcription still, so I switched it back to OpenAI wispersync.