V20 U8 BETA: AI Chapter Like a Boss!

[nikolascx]

Improving routing and introducing shared voicemail.​

Update 8 is all about AI! With the recent ALPHA release we formally launched our AI chapter complementing our existing AI capabilities, including the AI Receptionist. The BETA now builds on that foundation with AI Call Screening across all apps, new Boss-Secretary call handlin...

Continue reading the Original Blog Post.

 

[accentlogic]

@nikolascx - Thanks for the early Christmas gift!!! This is a truly amazing update. And getting Telnyx support back is icing on the cake.

 

[AlexanderJHanna]

WOW!

Boss-Secretary! Shared Voicemail! Phonebook system!

WOW! WOW! WELL DONE!

Now I am here trying to calculate based on other releases when U8 will be final. Can't wait and hoping it is before Christmas. It's the only gift I want LOL

 

[N_G]

@Alexander Jhanna @accentlogic Thank you for the headsup! We are trying to do it before Xmas Its a big update though but we hope we will get it done.......

 

[nikolascx]

@nikolascx - Thanks for the early Christmas gift!!! This is a truly amazing update. And getting Telnyx support back is icing on the cake.

We've got more coming my dears.. Stay tuned.

• New 3CX Version https://www.3cx.com/blog/news/basic-edition-launch/
• Transcription packages
• Lots of Agentic AI
• And some cool features along the way.

In this one, we wanted to focus on our dear bosses.. We always give to the admins version after version... Let's now give a bit to our bosses, managers and C levels..

Keep us posted with your findings, bugs, improvements and anything you wish to see

God bless

 

[noord]

Thanks, I will try all this soon!
Just a quick question though.
I the release notes, this is stated:

• Take Message (Chat Forwarding) - AI can take a message from the caller and automatically send it as a chat to the relevant recipient, ensuring follow-up even when agents are unavailable.

Can this by any chance be extended to also send emails? I’m asking this because many users don’t use the web client or phone client, but only use a normal desktop phone. If a message is left for these users, they would never read it when it’s send as a chat.

 

[N_G]

Yes we are working on this

 

[noord]

Yes we are working on this

Thanks, that's great!
Can't wait to see what else you'll come up with! If not with update 8, then with the following updates over the next half year or so. These are all really useful features and I think many users will switch to Enterprise because of this!

 

[PBX128]

Glad to hear about Boss-secretary-function. So we don't have to use ring-group-workaround any more.

Questions:

1. Is it also possible to use a queue as "secretary/PA extension" if there are many incoming calls?
2. Our boss don't want to see external incoming calls in his personal 3cx account as long as they are answered by his secretary. But he wants to be informed about unanswered incoming calls - even outside of business hours. Is this with the new function possible?
3. And: In rare scenarios he needs the possibility to deactivate boss/secretary function if he is waiting for an important call outside business hours. Is this also possible?
4. There are few special external persons that should be able to reach him 24/7 directly (p.ex. his wife and some other CEOs). Is this possible with the new boss-secretary-function? At the moment we just use an "secret" DID going directly to a ring group he is member of.

 

[tronic]

No reason to have dummy extensions for voicemail anymore. Either RG/Queue or new Shared Voicemail.
Let's go, amazing update.
It's these little things that when you've been in the Telco game, your whole life, you really appreciate.

Some of our MCM clients are going to love Phonebook Department Support.

 

[nikolascx]

Thanks, that's great!
Can't wait to see what else you'll come up with! If not with update 8, then with the following updates over the next half year or so. These are all really useful features and I think many users will switch to Enterprise because of this!

Dear @noord thanks for the feedback.
Yes it will be busy. Stay close and subscribed because we've got lots of work planned and we need feedback!

 

[nikolascx]

Glad to hear about Boss-secretary-function. So we don't have to use ring-group-workaround any more.

Questions:

1. Is it also possible to use a queue as "secretary/PA extension" if there are many incoming calls?
2. Our boss don't want to see external incoming calls in his personal 3cx account as long as they are answered by his secretary. But he wants to be informed about unanswered incoming calls - even outside of business hours. Is this with the new function possible?
3. And: In rare scenarios he needs the possibility to deactivate boss/secretary function if he is waiting for an important call outside business hours. Is this also possible?
4. There are few special external persons that should be able to reach him 24/7 directly (p.ex. his wife and some other CEOs). Is this possible with the new boss-secretary-function? At the moment we just use an "secret" DID going directly to a ring group he is member of.

Dear Team
1. Queue as PA no. We should not mix. Queue is the traditional way. We will see AI change traditional telephony. In our tests we have 1 agent handling 8 calls simultaneously.

2. To check. It will be hard to satisfy each and every request for all bosses.

3. Definitely - we will work on it.. We want to make it with a quick switch from the webclient. We need to see what happens to the DID.. there are some internal discussions around this we need to iron out.

4. Definitely - we have to see how to so this because now the DID of the boss is assigned to the secretary. I think for these cases, the boss needs to have a VIP did still assigned to him/her and this number is given to the boss circle of friends. So I think this point (4) will need to be done manually better. exactly as you said.

Thanks for your feedback!

 

[nikolascx]

No reason to have dummy extensions for voicemail anymore. Either RG/Queue or new Shared Voicemail.
Let's go, amazing update.
It's these little things that when you've been in the Telco game, your whole life, you really appreciate.

Some of our MCM clients are going to love Phonebook Department Support.

Indeed dear @tronic. Its time to reduce the dependency on dummy extensions.
Thanks for your feedback!

 

[ArneDery]

This update is jam packed full with sweets! Thanks for this huge update. Guess my day just shifted to testing today
First on the list department-base user sync. This is something which customer has asked for, for so long.
Keep up the good work!

 

[ArneDery]

3. Definitely - we will work on it.. We want to make it with a quick switch from the webclient. We need to see what happens to the DID.. there are some internal discussions around this we need to iron out.

Only webclient? As mostly we install the softphone client for the ease of use.

 

[nikolascx]

Only webclient? As mostly we install the softphone client for the ease of use.

Hi @ArneDery For now all options are open - we are discussing what best to do.
For sure the boss needs a way to opt out / disable this behavior..

 

[ArneDery]

Hi @ArneDery For now all options are open - we are discussing what best to do.
For sure the boss needs a way to opt out / disable this behavior..

In our experience we notice that the boss hardly uses the softphones, and has a deskphone.
A BLF type button to do this would be awesome.

Then in the softphone client it could be the same as we have overwrite office hours.
or like the option logout from queue. which shows the different statusses of activity.

 

[nikolascx]

Thanks for the feedback - Yes something along these lines.
BLF key Cool also!! but a lot of work across all the phones .. Maybe he can also tell the secretary to do it (or the AI)

 

[ArneDery]

For the O365 users groups, it's good to know that you need to reconfigure the O365 itegration.
Otherwise it can't read the groups.

 

[Benedikt Machens]

Hi @ArneDery For now all options are open - we are discussing what best to do.
For sure the boss needs a way to opt out / disable this behavior..

Until now we use a call script based boss secretary function

To replace this with the new U8 feature an easy way for opt-in/out would be to choose in which status the boss-secretary is active

As example only when boss is in "Away" or "DND", boss-sec is enabled. Something like a checkbox in the status. And it should be available in every status, there are bosses that never want calls but want to be in status "Available". So your current solution is on the right way! Just two steps away from perfect

And to be honest, as an admin I would like to have this checkbox admin only, so that the users can't break the scenario. But the user-friendly solution is to give this box to the forwarding settings what maybe is the most wanted solution.