@N_G the new update and the AI features are really impressive. Being able to freely adjust the prompts is especially amazing — I’ve already been able to build a kind of “knowledge base” for questions and answers, and even a sort of “digital order intake” system. There’s a lot of potential here!
While working with it, I noticed two things that would be great to have:
It would be fantastic if calls recorded and transcribed by the AI agent automatically sent via email to a specific mail or the mail set up in the agent (in general, the option to automatically email recordings from the recording site would be great).
Also it would be helpful if the AI agent reliably used a closing line whenever the user, for example, says goodbye. At the moment, this only works occasionally — even when the call is simply forwarded without "custom prompting". Sometimes it forwards the call without giving any prior information; other times it does provide an update. Also when hang up the call: sometimes the agent says goodbye, sometimes not. It would be great if this could be configured. I’ve tried prompting this, but it still only works occasionally.
Other than that, the whole system already offers tremendous potential. Really great work!
I’ll just wait for future feature releases and hope it becomes available.
