v20 update 1 - macs: warnings.xapi.invalid

[Senõr Engineer]

Have updated our 3CX self hosted cloud PBX to V20 update 1 to verify the process for roll out to customer instances and now get the following error when clicking to the users tab.


Can now no longer get to the users. Has this been reported elsewhere or can anyone shed any light on what is going on?

Cloud instance running on DigitalOcean.

 

[Senõr Engineer]

Just to update, if I substitute into the URL to edit an existing user, e.g.

https://pbx-name.3cx.co.uk:5001/#/office/users/edit/44

I get to that page OK, it's just the list of all users at https://pbx-name.3cx.co.uk:5001/#/office/users that throws this error.

Not a critical problem currently but don't wanna upgrade any customers to v20 currently if it then auto-updates and breaks the user page. If no solution available in the short term, will roll back to the initial v20 release and wait.

 

[Senõr Engineer]

So after some digging I have found the cause of this in that it appears that a voicemail greeting for a specific extension had gotten "lost" somewhere between the v18 to v20 and update 1 changes.

It was still referenced in the user but when trying to save it, it threw and error to say the greeting didn't exist. I found it by using the explicit edit URL for each user and then found the red "asterisk of something missing" for the Voicemail tab on one particular user.

After setting it back to the default greeting and saving it the users list sprang back to life! I then re-uploaded the "missing" greeting and re-checked it.

So I would suggest to all to add to the pre-post checks of:

• Unique email addresses
• Department/group mapping
• 3CXtalk link name
• etc. etc.

Also check the Voicemail tab for each user post initial v20 upgrade to ensure any custom voicemail greetings are actually there and if not re-add them.

Interesting how this problem did not manifest itself on the initial v18 to v20 upgrade - but fixed now and another check for the upcoming rollout!